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9.6

Spot Score

Freshbooks

Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.59

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Freshbooks Reviews & Ratings

4.59

Excellent

Based on 1379 ratings & 1352 reviews

Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 331-340 out of 1352

JA

John Anderson

04/18/21

5 out of 5

The FreshBooks support team is always…

The FreshBooks support team is always so great to work with. They are friendly, knowledgeable, and patient - I really couldn't ask for anything more!

JW

J W Crookston

04/18/21

5 out of 5

I am so grateful for Freshbooks

I am so grateful for Freshbooks. I was a new entrepreneur when I first bought Freshbooks to managed invoices. It has made my foray into self-employment so easy. It has taught me much about managing funds, logging expenses, creating valuable reports and invoicing customers. The continual upgrades and updates shows that the designers are constantly listening to users and improving the program. The mobile app and web-based dashboard make real-time logging easy easy! I recommend it to anyone ...

Read more

VC

Valued Customer

04/18/21

5 out of 5

Overall program is very useful with…

Overall program is very useful with book keeping and time tracking. Its saved a lot of time from going from spreadsheet to spreadsheet. Now everything I need is all in one place. Program is easy to use.

GS

Greg Sommers

04/18/21

5 out of 5

Excellent - almost perfect

5 stars for sure. Excellent service and easy to use functions. Only one thing keeps this from being perfect... shareable links for estimates! That would kick everything up one notch!

JW

J W Crookston

04/18/21

5 out of 5

I am so grateful for Freshbooks

I am so grateful for Freshbooks. I was a new entrepreneur when I first bought Freshbooks to managed invoices. It has made my foray into self-employment so easy. It has taught me much about managing funds, logging expenses, creating valuable reports and invoicing customers. The continual upgrades and updates shows that the designers are constantly listening to users and improving the program. The mobile app and web-based dashboard make real-time logging easy easy! I recommend it to anyone ...

Read more

C

customer

04/18/21

5 out of 5

I enjoy the freedom of doing things…

I enjoy the freedom of doing things from home and doing just about everything regarding my business with a click of a mouse. I love Fresh Books and its availability. I couldn't be any happier as a client. Thanks to all the people that make up Fresh Books.

GS

Greg Sommers

04/18/21

5 out of 5

Excellent - almost perfect

5 stars for sure. Excellent service and easy to use functions. Only one thing keeps this from being perfect... shareable links for estimates! That would kick everything up one notch!

VC

Valued Customer

04/18/21

5 out of 5

Overall program is very useful with…

Overall program is very useful with book keeping and time tracking. Its saved a lot of time from going from spreadsheet to spreadsheet. Now everything I need is all in one place. Program is easy to use.

AB

Angi Bell

04/18/21

5 out of 5

I'm a Freshbooks Fan!

I've been a Freshbooks customer for several years now. Whenever I have a challenge or a question, I know I can count on a timely response and follow up to ensure I'm happy with the results. I recently had a question about my invoices and I called the support team during business hours. I spoke with a happy, friendly, knowledgeable Freshbooks team member who was able to help me resolve my issue in under a minute and even shared a few laughs with me. What a refreshing exchange in a world ...

Read more

JA

John Anderson

04/18/21

5 out of 5

The FreshBooks support team is always…

The FreshBooks support team is always so great to work with. They are friendly, knowledgeable, and patient - I really couldn't ask for anything more!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].