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9.6

Spot Score

Freshbooks

Freshbooks Reviews in May 2025: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4

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Starts from $8/month when monthly

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Freshbooks Reviews & Ratings

4

Very Good

Based on 4589 ratings & 1299 reviews

Rating Distribution

Excellent

(1014)

Very Good

(186)

Good

(46)

Poor

(18)

Terible

(35)

Expert's Review

FreshBooks has proven to be an indispensable tool for small business owners, freelancers, and agencies seeking an easy-to-use, streamlined solution for invoicing, expense tracking, and basic accounting tasks. Its intuitive design, minimal learning curve, and robust features, such as time tracking, expense categorization, and project management, make it a standout ...Read more

Freshbooks pros and cons

  • Intuitive and user-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less robust compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 281-290 out of 1299

GS

Greg Sommers

04/18/21

5 out of 5

Excellent - almost perfect

5 stars for sure. Excellent service and easy to use functions. Only one thing keeps this from being perfect... shareable links for estimates! That would kick everything up one notch!

JW

J W Crookston

04/18/21

5 out of 5

I am so grateful for Freshbooks

I am so grateful for Freshbooks. I was a new entrepreneur when I first bought Freshbooks to managed invoices. It has made my foray into self-employment so easy. It has taught me much about managing funds, logging expenses, creating valuable reports and invoicing customers. The continual upgrades and updates shows that the designers are constantly listening to users and improving the program. The mobile app and web-based dashboard make real-time logging easy easy! I recommend it to anyone ...

Read more

C

customer

04/18/21

5 out of 5

I enjoy the freedom of doing things…

I enjoy the freedom of doing things from home and doing just about everything regarding my business with a click of a mouse. I love Fresh Books and its availability. I couldn't be any happier as a client. Thanks to all the people that make up Fresh Books.

VC

Valued Customer

04/18/21

5 out of 5

Overall program is very useful with…

Overall program is very useful with book keeping and time tracking. Its saved a lot of time from going from spreadsheet to spreadsheet. Now everything I need is all in one place. Program is easy to use.

GS

Greg Sommers

04/18/21

5 out of 5

Excellent - almost perfect

5 stars for sure. Excellent service and easy to use functions. Only one thing keeps this from being perfect... shareable links for estimates! That would kick everything up one notch!

JW

J W Crookston

04/18/21

5 out of 5

I am so grateful for Freshbooks

I am so grateful for Freshbooks. I was a new entrepreneur when I first bought Freshbooks to managed invoices. It has made my foray into self-employment so easy. It has taught me much about managing funds, logging expenses, creating valuable reports and invoicing customers. The continual upgrades and updates shows that the designers are constantly listening to users and improving the program. The mobile app and web-based dashboard make real-time logging easy easy! I recommend it to anyone ...

Read more

JA

John Anderson

04/18/21

5 out of 5

The FreshBooks support team is always…

The FreshBooks support team is always so great to work with. They are friendly, knowledgeable, and patient - I really couldn't ask for anything more!

AB

Angi Bell

04/18/21

5 out of 5

I'm a Freshbooks Fan!

I've been a Freshbooks customer for several years now. Whenever I have a challenge or a question, I know I can count on a timely response and follow up to ensure I'm happy with the results. I recently had a question about my invoices and I called the support team during business hours. I spoke with a happy, friendly, knowledgeable Freshbooks team member who was able to help me resolve my issue in under a minute and even shared a few laughs with me. What a refreshing exchange in a world ...

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TT

Tara Thompson

04/17/21

5 out of 5

Great customer service

The representative was very patient with me on my technical issues. He was very well spoken, clear and calm.

TT

Tara Thompson

04/17/21

5 out of 5

Great customer service

The representative was very patient with me on my technical issues. He was very well spoken, clear and calm.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].