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9.6

SpotScore

Freshbooks

Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.58

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Freshbooks Reviews & Ratings

4.58

Excellent

Based on 1229 ratings & 1352 reviews

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Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terrible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 261-270 out of 1352

MN

Michael Nairn

06/14/21

5 out of 5

I love the FreshBooks invoicing

I love the FreshBooks invoicing, it’s easy to use, and the phone app makes life a lot easier.

MV

Max VelDink

06/14/21

5 out of 5

For anyone with a new and growing business, Freshbooks is the easier accounting software to get started.

I've used Freshbooks since opening my development agency in January 2020 and it is been invaluable. The simple client, project, expense and time tracking features that allow for automatic invoices make the administrative chores of running a business streamlined and actually enjoyable. For anyone with a new and growing business, Freshbooks is the easier accounting software to get started.

AS

aaron sawyer

06/14/21

5 out of 5

Like the product

Like the product. Starting a new company and will continue using Freshbooks.

KW

Kieran Wallace

06/14/21

5 out of 5

Game Changer

Freshbooks has been a game changer for me. The feature I find the most useful is the dashboard view. I can easily see all of my expenses, total profit month over month, and outstanding invoices. It's basically a way to see the entire overview of your business finances on one screen. It actually motivates me to work harder.

BD

Brandon Dover

06/14/21

5 out of 5

Clean and Effective

I really enjoy using Freshbooks. The clean and simple interface and useful features helps me keep track of all of my projects and clients in a fast and easy way. A+++

AF

Alex Fertmann

06/14/21

5 out of 5

Freshbooks has allowed me to keep track…

Freshbooks has allowed me to keep track of my hours and automatically bill my clients. It handles follow up messages and I don't have to worry about hunting down my clients to get paid.

JW

Joyce Whitaker

06/14/21

5 out of 5

Good platform for small business

Good platform for small business! Love the ease and functionality.

P

PilgrimCD

06/14/21

5 out of 5

I have been with Freshbooks for 5 years…

I have been with Freshbooks for 5 years and they have only provided better and better.

AK

Ashley Kimlinger

06/14/21

5 out of 5

Easy to navigate and use

Freshbooks has been a great tool for my independent graphic design business. It is easy to navigate, set up projects and invoice clients. I have a couple nuances that I'd change if I could, but very satisfied. I've trialed other services and felt the interface was more complex than what I wanted.

TH

Tim Hern

06/14/21

5 out of 5

I called Freshbooks in order to deal…with an invoicing problem

I called Freshbooks in order to deal with a certain problem with invoicing and balancing. They were very pleasant, and waited on the phone while I made the correction, and verified that it was done properly. The person on the other end was very easy to deal with and pleasant. Good job! You made accountling look and feel easy!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].