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9.6

SpotScore

Freshbooks

Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.58

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Freshbooks Reviews & Ratings

4.58

Excellent

Based on 1229 ratings & 1352 reviews

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Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terrible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 201-210 out of 1352

OW

Ocea Wraye

06/18/21

5 out of 5

Freshbooks is easy and efficient

Freshbooks is easy and efficient. I do however wish it had some of the quickbooks features, nonetheless it gets the job done in a simple way.

BG

Brian Goebel

06/17/21

5 out of 5

FreshBooks has made my life easier!

Freshbooks has allowed me a high level of efficiency in taking care of my clients. From the time tracking to the reporting to the seamless invoicing, it has made my life easier. Thank you.

BG

Brian Goebel

06/17/21

5 out of 5

FreshBooks has made my life easier!

Freshbooks has allowed me a high level of efficiency in taking care of my clients. From the time tracking to the reporting to the seamless invoicing, it has made my life easier. Thank you.

BA

Beth Ann Locke

06/15/21

5 out of 5

Freshbooks makes it easy!

I'm not too techie, but setting up customers, stripe, putting together invoices, etc. has been one of the easiest parts of starting a business! The reminders help keep certain things on autopilot for me - meaning the money arrives when it should, not when I remind myself to bill.

S

Shelley

06/15/21

5 out of 5

Love It!

Freshbooks is an easy way to keep up with all my invoices. The report section is wonderful. Everything I need in one spot! Love it!!!

DG

Danny Griffith

06/15/21

5 out of 5

Great People!!

FreshBooks is always there to help me and staff is friendly, and knows their product!! Always a pleasure to work with!!

RP

Russell Petrie

06/15/21

5 out of 5

Very grateful for the attentive staff…

Very grateful for the attentive staff who answer the phones and make my challenges go away. Thanks FRESHBOOKS!!!

KC

Kathryn Collins

06/15/21

5 out of 5

It's a great easy platform to keep…

It's a great easy platform to keep track of business dealings. Highly recommend

BC

Brian Corliss

06/15/21

5 out of 5

I have loved my experience with…

I have loved my experience with FreshBooks. No glitches and excellent customer service.

MJ

MS JAMEE THOMPSON

06/15/21

5 out of 5

FreshBooks is easy for me to use

FreshBooks is easy for me to use. I invoice, print statements, and reports all from the same program. Any questions I've had have always been answered promptly. Even my tax accountant thinks it's a great program!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].