9.6
SpotScore
Freshbooks Reviews in October 2026: User Ratings, Pros & Cons
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Freshbooks Reviews & Ratings
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Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 151-160 out of 1352
M
Margarita
12/08/21
Quick and responsive customer service
I emailed Freshbooks customer service. Within the hour, Ben called me to talk about my questions and concerns. He was able to provide information and details to answer my inquiry. I am very happy with the service at Freshbooks. As a business-owner, I appreciate the quick attention.
WG
Water Gardens
12/07/21
I truly enjoy Freshbooks
I truly enjoy Freshbooks, it's a very simple system to use and anytime I have to call in for help everyone I have ever spoke with is so helpful and nice, that's worth everything to me customer service.
WG
Water Gardens
12/07/21
I truly enjoy Freshbooks
I truly enjoy Freshbooks, it's a very simple system to use and anytime I have to call in for help everyone I have ever spoke with is so helpful and nice, that's worth everything to me customer service.
JS
Jolinda S
11/11/21
"Intuitive, highly visual accounting software with flexible tools - project budgets + time tracking"
What do you like best about FreshBooks? I love how visual FreshBooks is and how attractive the entire interface is. I don't feel overwhelmed when I log in. I also love how the most important information is available right on the dashboard when I log in. What do you dislike about FreshBooks? I hate that I have to contact support several times throughout the year to clear duplicate transactions from my bank. Recommendations to others considering FreshBooks: Start with the free plan and try it ...
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J
Jeanne
10/07/21
Amazing product, great customer service
PROS: I love that FreshBooks is reliable and easy to use. I have been using it for more than five years to manage my company’s billing work. The app has boosted my company’s cash flow and my customers also love this system.
PO
Plus One Techie
09/23/21
I love FreshBooks!
I love FreshBooks! The software is so easy to use and they are always making little changes to make things even more user friendly. The price is very good for the package and functions that are available.
JM
James M
09/23/21
"FreshBooks is the "Jack Sparrow" to low budget online accounting and bookkeeping."
What do you like best about FreshBooks? It's simple to view and manage our organization financial status through profit and loss statements reports. It's simple to track and manage cash flow. It's simple to track,pay and manage bills with FreshBooks. This tool automates invoicing process. Expense tracking and management is more effective with this tool. What do you dislike about FreshBooks? It's a Fully-featured and very functional tool for simple accounting, billing and invoicing and I ...
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JG
Jill Garcia
09/22/21
Simplified bookkeeping for your business
Freshbooks has enabled to me start using a simple bookkeeping program which is easy, helpful and well-supported. This program enables me to keep track of expenses, income and generate business-related reports without difficulty. I love the follow up the representatives do to make sure that there are no problems and that we are utilizing the program to its fullest.
CR
Curtis Rose
09/22/21
Easiest Software to Use
Found it so easy to use, especially when billing clients. Just set and forget. As a small business, we want to spend our time working on the business, not the accounting. This tracks everything for when tax season comes.
MN
Melody Nwude
09/22/21
Excellent Accounting Software
It’s been a great journey with FreshBooks . They make my services look very professional and on top of that - the platform is very user friendly would recommend to anyone anytime 😀😀😀
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].