9.6
SpotScore
Freshbooks Reviews in October 2026: User Ratings, Pros & Cons
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Freshbooks Reviews & Ratings
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Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 1221-1230 out of 1352
K
Karl
10/23/15
Simple Easy!
I like that Freshbooks is easy to use and easy for my clients to use.
L
Laurie
10/23/15
Average
Freshbooks still has a ways to go with improving their system.It has been very frustrating at times.I used to use Quickbooks online, but their customer service was so terrible that I switched to Freshbooks. I have LOVED the customer service at Freshbooks, but just wish their program was as comprehensive as Quickbooks online.
I
Ian
10/23/15
Pretty good, but a little spendy.
Pretty good, but a little spendy.
J
John
10/23/15
Keeps me out of jail
I love FreshBooks because before I had it my business expenses were just put in a box and invoices had no way of tracking down a client. Now at the end of financial year I just send a report to my accountant. Far better than before and it was too hard to do Tax and usually had reminders and fines from Taxation Dept. As its easy to enter costs and invoices, I am always up to date. As my business has grown it's great when a client calls I can go straight to their invoice for details.
L
Lauren
10/23/15
Freshbooks - easy and intuitive first-level solution
Our firm purchased Freshbooks this past year. It was the perfect solution for a small consulting firm with subcontractors and multiple clients. It is extremely easy to use, super intuitive and makes time tracking and client invoicing very simple. Our subs each have their own accounts and track time against common projects that we can aggregate for client billing. We are needing to migrate to a full-scale accounting solutions now that we have a more elaborate chart of accounts and need for a ...
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A
Anne
10/23/15
Great software that is semi intuitive
Overall, in short, this is a great tool to use in my small business. I found a few odd placement issues with where to find certain things, like adjusting taxes in the expense reports. Why would this be in the settings (up top and not in a main header section or accessible to change via link directly from the expense reporting tab? And deleting a vendor/client was a bit to figure out at first, however their customer support is spot on. So my 4 stars is really to say it's not quite perfect ...
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BG
Bobby G
10/23/15
Great for a small studio
Works very well for me and my small creative studio. Great interface, super easy to setup and manage billings, expenses and most of the business side of things.
S
Shari
10/22/15
Freshbooks is easy to use. Now that's an understatement.
I have run three small businesses with Freshbooks, and I have never needed assistance—not once. The software is so well designed it is an effortless experience. When I say effortless, I mean that I have never contacted them or sought out written instruction of any kind. In my mind Freshbooks sets the standard for how software should be designed. Thank you Freshbooks for creating the best user experience in existence!!!!
C
Connie
10/22/15
Freshbooks is very Productive for your Business!
Freshbooks is easy to use and very productive for your business. It is easy to send invoices for payment. Easy to put in expenses for your business and keep track of all.
C
Caitlynn
10/22/15
Great for my small business!
Fantastic turn-key system!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].