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9.6

SpotScore

Freshbooks

Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.58

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Freshbooks Reviews & Ratings

4.58

Excellent

Based on 1229 ratings & 1352 reviews

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Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terrible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 1101-1110 out of 1352

NS

Nate S.

02/17/16

5 out of 5

Great time tracking & invoicing tool for 1099 contractors, free-lancers or independent consultants

What do you like best? I love the Freshbooks mobile app. That thing is a huge life saver & time saver for quickly capturing expenses & images of receipts the moment I have a receipt in hand for business expenses, and assigning them to the right project/client with the right expense category. That alone makes Freshbooks worth it for me. I also love the ease of tracking time to various projects/clients and then the ability to quickly & easily create, edit and send invoices. And best of all, ...

Read more

J

Joshua

02/05/16

5 out of 5

Great

Great product exceptionally easy-to-use

J

Joshua

02/04/16

5 out of 5

Great

Great product exceptionally easy-to-use

DS

Desiree S.

02/02/16

5 out of 5

One of the best Cloud Accounting Tools Out there

What do you like best? I did a lot of research before I picked an accounting tool. I looked at both cloud based and static systems. FreshBooks appealed the most to me because it is cloud based. I can have it on any internet enabled computer, my phone and my tablet. What do you dislike? I need internet access to access my information. Not really a huge deal but it's definitely a factor. Overall there isn't really anything that I dislike about the program. I've been using it consistently ...

Read more

DR

Daniel R.

01/25/16

5 out of 5

Easy to use cloud-based accounting software that is always improving

What do you like best? I like how often FreshBooks introduces new features and small quality-of-life changes to the application. These often show up when logging in as helpful little splash screens telling about new features, with links to quickly see them in action. This really helps the discover-ability of new things that you may not have known you wanted or needed. At the end of the day though, this is accounting software, and it helps me to quickly and easily manage the flow of money ...

Read more

A

Anonymous

01/21/16

5 out of 5

I use Freshbooks as an easy way to do my billing for my small business

What do you like best? I like that Freshbooks is quick and easy to use. Whenever I get stuck, their online help has been excellent in getting me to the right answers. I am a small business with lots of small clients. Freshbooks really helps me keep track of all outstanding invoices. Without out this tool, I fear that I would lose track of all my billing documents. What do you dislike? I have only had one issue with Freshbooks so far. I had a client that was overdue on payment and they ...

Read more

JM

Joshua M.

01/19/16

5 out of 5

Freshbooks is the absolute best small business accounting software I know of!

What do you like best? I love its simplicity and ease of use. It makes is easy for me to keep track of my numbers and it is easy for my clients to pay me. What do you dislike? I literally can't tell you one thing I don't like. Everything is great and they keep improving. Recommendations to others considering the product If you manage contractors and want a simple system to manage your own expenses then Freshbooks is your system! What business problems are you solving with the ...

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GF

Gabrielle F.

01/18/16

4.5 out of 5

FreshBooks is the best billing software to maximize cash flow

What do you like best? FreshBooks is unmatched in how well it handles invoice follow up. It makes it very easy to not only create and send out bills, it is quite flexible for accepting online payments as well as reminding clients -- automatically -- that their invoice is due. For service-based businesses, there's nothing else that even comes close to helping to keep the cash flowing. That's what it's all about, right? What do you dislike? FreshBooks is not a full double-entry ...

Read more

LB

Luke B.

01/15/16

5 out of 5

Great all-in-one for tracking time & invoicing clients

What do you like best? I love that you can not only track time for clients but tag them as such so they automatically create invoices that can be sent out for payment. They just revamped their mobile app which is great for tracking time on the fly and snapping pics of receipts for expenses. What do you dislike? That's tough, I haven't come across anything I don't like yet. Recommendations to others considering the product Definitely give it a try — their trial is great and give a ...

Read more

EJ

Erika J.

01/15/16

5 out of 5

Excellent Product

What do you like best? User interface is easy to use. Easy for customers to use and teams. Very simple to set up and great reporting features. What do you dislike? Nothing really..... Possibly to have more users without paying more. Recommendations to others considering the product The customer service is amazing and the product is even better. What business problems are you solving with the product? What benefits have you realized? Freshbooks helped us with our cashflow by at ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].