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9.6

SpotScore

Freshbooks

Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.59

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Freshbooks Reviews & Ratings

4.59

Excellent

Based on 1379 ratings & 1352 reviews

Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 1071-1080 out of 1352

MC

Mike C.

07/20/16

5 out of 5

Easy to use and does its job of collecting money

What do you like best? The fact that Freshbooks chases money from our clients, leaving me free to do real work. What do you dislike? I can't think of anything I dislike about Freshbooks. Recommendations to others considering the product Remember you will need the more expensive option (Still good value for money if you have more than 20 clients. What business problems are you solving with the product? What benefits have you realized? We use Freshbooks for two of our small ...

Read more

A

Anonymous

07/14/16

5 out of 5

Don't Know How I Lived Without Freshbooks

What do you like best? In short, everything. My entire work life as a small business owner/freelancer has been changed because of Freshbooks' easy and intuitive processes. I especially like the ability to add team members without making them staff, and also the ability to track time in the same software that I invoice, estimate, track expenses etc. Oh, and I LOVE that it syncs with MileIQ - so many good things! What do you dislike? Occasionally, for my line of business, there is a ...

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DM

Drew M.

07/14/16

4.5 out of 5

Delivers what they promise at a reasonable price point

What do you like best? Great automation and tracking tools. Reporting is superb. What do you dislike? so-so time and expense tracking and no ability to multi branded invoices. What business problems are you solving with the product? What benefits have you realized? Automation of monthly recurring invoices and tracking outstanding payments.

BB

Brent B.

07/14/16

5 out of 5

Soul of our business

What do you like best? Freshbooks is like the encouraging business partner that wants you to do well! What do you dislike? Honestly? Nothing. It rocks just the way it is. Recommendations to others considering the product It's the best way to go from "freelancer" to "small business operator" What business problems are you solving with the product? What benefits have you realized? How to maximize revenue each day, week and month. Freshbooks keeps me on task and marching towards our ...

Read more

AK

Andrew K.

07/13/16

4.5 out of 5

Freshbooks helps my business thrive

What do you like best? Let's face it, most of us don't like accounting and the thought of keeping spreadsheets to manage our books sucks. We want to find and close new deals, do the work, invoice and get paid. However, those who understand their numbers are in the best position to succeed. Freshbooks takes the pain out of the onerous (but crucial accounting tasks with an easy to use system that provides expense recording and organization, invoicing and payment reminders. It's something ...

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BL

Brandon L.

07/13/16

5 out of 5

I use it daily and they have never let me down!

What do you like best? Automatic expense tracking, automated payment reminders, and expense tracking on the app. What do you dislike? A secure way to store customer credit card information to be able to run the card at a later date and take it for a retainer Recommendations to others considering the product Get it! Such a fantastic piece of software. What business problems are you solving with the product? What benefits have you realized? Automating, saving time, organization, ...

Read more

MM

Merrilee M.

07/13/16

5 out of 5

Freshbooks will Genuinely make billing a pleasure.

What do you like best? The iPad app is beautiful and allows you to snap photos of receipts, saving them straight to the cloud. -The people who work there are clearly awesome. -You can create projects with time budgets and generate invoices from time entries. -You can customise the colours and logos even on the free plan. -Freshbooks integrates with tons of other applications (Google Apps, Xero, Basecamp etc. -There are real people available to help you and they actually respond to emails! ...

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AM

Aaron M.

07/06/16

5 out of 5

Freshbooks: How My Clients Pay Me

What do you like best? It's simple and straight forward and only takes me literally a minute to set up and submit an invoice to my clients. What do you dislike? I only use it for creating and submitting invoices to my clients. So far, there is nothing that I dislike about this cloud accounting software. Recommendations to others considering the product Sign up for their trial account and give it a go! It's great for invoice transactions and just as useful for any type of business. ...

Read more

A

Anonymous

06/28/16

5 out of 5

Best product for a small business

What do you like best? Ease of use. You don't need to be a rocket scientist to figure out how to use the system. What do you dislike? I have no dislikes anything on FreshBooks at this time. What business problems are you solving with the product? What benefits have you realized? Invoicing, expense and time tracking.

TV

Tim V.

06/24/16

4.5 out of 5

Freshbooks good invoicing solution for solo entreprenuers

What do you like best? Freshbooks makes it easy to send invoices, either by mail or email, manually or automatically. Clients and customers can pay online via credit card or bank account, or by mail. Each client can log in to see their account summary and invoices. What do you dislike? I dislike that when a client is late with a payment, Freshbooks does not carry over the balance to the next, automatic invoice. In addition, while you can automatically add a late fee to an overdue ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].