Freightos Reviews in September 2026: User Ratings, Pros & Cons

Consistently ship slower than promised…

Consistently ship slower than promised on multiple shipments - they don't deliver the shipping route or speed you pay for. It came to a crunch on the SEABAY shipment #S231129003290. Shipment uploaded 11/28/23 with goods ready for pickup and delivery estimated 30-40 days - latest delivery 1/8/23. Now the promise is 1/16/24 and given their track record they will be 7-14 days late on that! We are a small business and are leaving or a tradeshow on 1/16/24 - we will have 60+ orders and a ...

Highly Recommend (from a user of over 4 years)

I have used Freightos 20 different times this year alone moving everything from small Express packages, to full container loads. The total spend in 2023 was over $90k. In total, in the 4 years I have used them, I have moved 94 shipments totalling $737k. I say all that to say that I am very familiar with the platform, and I also see how some people have had challenges. Freightos is a not a "genie in a bottle". International Freight is complicated and can get wildly expensive (delays etc.) ...

Good idea, bug fixes take way too long

The idea of this platform is great but it's so frustrating to use. Every time I open the site on Chrome (the default browser) and click on one of our shipments, it tries to load for a few seconds and then just redirects to the home page. EVERY TIME I have to open it in incognito mode, login, do the 2FA, grab my phone to authenticate the login, and then finally I can use the platform. It takes way too long and has been a bug for almost a year, can't believe they still haven't addressed it.

Phenomenal Site + Customer Service

Haven't placed an order yet (will soon), but their website user experience design, helpful information availability, and customer service has been absolutely phenomenal. It's made all the previously overwhelming complexities and decision-making around importing products as a small business so much easier to navigate with confidence.

very easy process.

Date of experience: September 30, 2023

Very reliable

I've been using frightos for a couple of years now. The process is always smooth and hassle free!

Five stars

We had an excellent experience with FreightOS. Will definitely work with them again.

Great and fast Response from freightos.com

Great and fast Response from support,procedures on website very easy,website shipping prices are excellent, and finally courier agent are responsive and helpful , tracking method available and you will be notified once shippment arrive , thank you very much to freightos.com.

seamless to use

Date of experience: September 21, 2023

I would like it if I could look at your price list & get advice

I would like it if I could look at your website to get an idea of how much it will cost to ship from LA California to London? I don’t know if you do private moves, I have my belongings in LA since 2014 so paying extra fees per month since then. I’m trying to get Uhaul to quote me a price as it’s my art & personal belongings. They were at my fathers until he died in. 2014. So I’m paying at least 45 a month! It’s killing my savings. I’ve been in Uk for 28 years. So I’d love to get my items ...