FreeAgent CRM Reviews in August 2026: User Ratings, Pros & Cons

"From first contact on our experience with FreeAgent has been superb."

What do you like best about FreeAgent CRM? Customer service and tech support are great! What do you dislike about FreeAgent CRM? Haven't yet had a single problem, the whole experience had been great. Recommendations to others considering FreeAgent CRM: If you are looking for a user friendly easy to access CRM I would highly recommend FreeAgent. What problems is FreeAgent CRM solving and how is that benefiting you? Analyzing sales data, pulling sales reports, tracking growth by region.

"Excellent Product"

What do you like best about FreeAgent CRM? I like customer support. They are responsive and always willing to help. Unlike other CRMs that charge every time you need assistance. What do you dislike about FreeAgent CRM? I don't dislike anything about FreeAgent. They are constantly updating and making processes better. Recommendations to others considering FreeAgent CRM: We use FeeAgent CRM for two separate companies. It keeps us organized and allows us to focus our attention on the areas ...

"Agile changes but relational information complex to obtain"

What do you like best about FreeAgent CRM? The helpful weekly meetings to discuss needs and test out changes What do you dislike about FreeAgent CRM? Too difficult to obtain relational information when everything is an app. What problems is FreeAgent CRM solving and how is that benefiting you? Reporting is much easier with the updated pulls and widgets

"User Friendly easy to maneuver"

What do you like best about FreeAgent CRM? creating favorites and reports for ease of searching and updating data What do you dislike about FreeAgent CRM? sometimes the reports don't always reflect the search criteria What problems is FreeAgent CRM solving and how is that benefiting you? searching for incorrect database information

"The FreeAgent interface is so easy to use. It keeps me allows me to spend more time selling."

What do you like best about FreeAgent CRM? Phone and email link to track activity, follow up suggestions What do you dislike about FreeAgent CRM? Loading speeds, not much else. Very good system Recommendations to others considering FreeAgent CRM: N/A What problems is FreeAgent CRM solving and how is that benefiting you? Tracking activity, knowing next steps, deal history.

"Easy to use right from the start"

What do you like best about FreeAgent CRM? Having a platform that I can customize myself without assistance as my needs change and expand is the best aspect of the platform. What do you dislike about FreeAgent CRM? A few minor UX tweaks for record saving. What problems is FreeAgent CRM solving and how is that benefiting you? Keeping the whole team informed of account status as prospects move thru the funnel

"Free Agent is too clunky and requires too much customization"

What do you like best about FreeAgent CRM? The support staff was committed to working with us. They did try hard to customize what we needed. Also, our going through Free Agent's process and documenting our sales flow was helpful. What do you dislike about FreeAgent CRM? Free Agent felt like it was new out-of-the-box with glitches. There would be user-interface problems (can't scroll, can't select). The set-up wasn't very intuitive. Also, to send emails (like a CRM), we had to integrate ...

"What short time I have been using Free Agent CRM has been easy to learn and helpfully"

What do you like best about FreeAgent CRM? I am able to store all information needed for customers What do you dislike about FreeAgent CRM? I wish there were a place for site addresses and a place to add more than one person to one account. Most constructions companies have contractors that have the option to request containers or hauls. What problems is FreeAgent CRM solving and how is that benefiting you? I have had no problems—the benefit of having contact information on your computer.

"Super friendly and great UX experience"

What do you like best about FreeAgent CRM? How simple everything and the overall flow of incoming leads What do you dislike about FreeAgent CRM? No pre populated fields for each card, all has to be done from scratch What problems is FreeAgent CRM solving and how is that benefiting you? We have never had a CRM so its solving quite a bit. We haven't launched it quite yet- still working out tweaks but already know it will automate and keep us organized

"Adaptive platform makes tracking customer contacts less complicated"

What do you like best about FreeAgent CRM? My favorite thing is how responsive the reps at FreeAgent are - whether we've had an issue, a question, or a suggestion, they are always available and always open to our comments. We've even seen them make platform-wide changes we suggested. What do you dislike about FreeAgent CRM? I do not like that incoming emails addressed to multiple contacts seem to be arbitrarily assigned within the contacts listed. For example, Customer Smith sends an email ...