FormAssembly Reviews in May 2025: User Ratings, Pros & Cons

I've had a good experience with FormAssembly

What do you like best? The user interface for adding and moving questions What do you dislike? Sometimes the Salesforce connection can be confusing and dependent too much on formulas. What problems are you solving with the product? What benefits have you realized? Instead of asking for information in an email and having to compile myself, we use a form in FormAssembly and can wait to collect all info then manipulate in the way we'd like.

Form Assembly Use

What do you like best? I really like the WSIWYG aspect and the conditional fields What do you dislike? I dislike it when Form Assembly is unavailable. What problems are you solving with the product? What benefits have you realized? We are using it to process requests from students. They really appreciate the intelligent forms.

Very functional with Many Pluses

What do you like best? We switched to FormAssembly from Formsite because of its greater flexibility integrating with Salesforce. Overall, the switch has been easy (though a little time-intensive at first) but we believe it will save us time down the road. What do you dislike? The site is not always as user-friendly as I would like it to be -- but there are tons of resources and service assistance. What problems are you solving with the product? What benefits have you realized? ...

Powerful software that connects with Salesforce but needs some visual improvements

What do you like best? Integration with salesforce is very powerful and allows you to automate a lot of things. However there's quite a steep learning curve when you are new to both platforms. What do you dislike? The formula editor is very buggy and there's no way to preview and test forms with any live data. Also, the responsiveness of the forms needs some work, there should be a better way to integrate the forms into your website without writing a ton of custom css to override ...

Great Salesforce Integration but connector and interface can be improved

What do you like best? Form Assembly integrates well with Salesforce. What do you dislike? The inability to look up a related object or stylize forms for Facebook posts. Also, better Google Analytics support would be helpful What problems are you solving with the product? What benefits have you realized? Newsletter sign-up, job application intake, web petitions.

Robust connectors to salesforce

What do you like best? Support is very solid and quick to respond. You can connect to almost anything in Salesforce and manipulate the data the way you want. What do you dislike? UI has improved in recent years, but is still weak compared to competitors What problems are you solving with the product? What benefits have you realized? We use it for application forms that feed into Salesforce.

User Case for Nonprofits

What do you like best? Customization and integration w Salesforce What do you dislike? Limitations of themes and UI.. would love to customize w code to match company branding. Recommendations to others considering the product: Connect with support. They’re so helpful! What problems are you solving with the product? What benefits have you realized? FA has severely cut down our data entry processes and eliminated human error in making sure our many client assessments are ...

Clunky at first but worth it

What do you like best? ability to mediate duplicates in Salesforce with validation and integration What do you dislike? CSS styling by FormAssembly is difficult to overwrite, styling in general is not straight forward What problems are you solving with the product? What benefits have you realized? Web2Lead data collection with the ability to check for existing records, offilne forms for events, pre-fill for quick validation by end user

Easy features for a larger organization

What do you like best? It was simple to figure out how to set up forms. What do you dislike? The integration with Salesforce was difficult to figure out. There needs to be an easily accessible guide to help with the setup. What problems are you solving with the product? What benefits have you realized? Our business needs to easily manage forms with the connection to SFDC. We are still not completely sold on FormAssembly since the price points are too high for our organization.

Missing functionality with SFDC

What do you like best? Connectors with Salesforce are great and it's easy to use. What do you dislike? Cannot administer a survey direct from FA to individuals which is a critical functionality that SurveyMonkey and Qualtrics offer. FA is also not as pretty! What problems are you solving with the product? What benefits have you realized? We collect considerable program data from our clients (teacher residencies) which we and they use for continuous improvement.