FormAssembly Reviews in May 2025: User Ratings, Pros & Cons

Form Assembly is down quite often, but gets the job done!

What do you like best? Form assembly is a great way to link documents to salesforce through external websites. We use FA for online applications, and it works like a charm! What do you dislike? FA is down quite often, leaving us in a pickle. It seems there's lots of routine maintenance (good), which keeps the forms from working (bad). What problems are you solving with the product? What benefits have you realized? The biggest benefit is being able to submit photos or ...

Best. Decision. Ever.

What do you like best? The ease of building complex forms and the ability to copy them. Customer Service is incredible and fast. Pricing is affordable. What do you dislike? There is no way to search or sort data in the responses tab. Recommendations to others considering the product: If you're looking for ways to streamline internal processes that are heavily related to customer input or data, or if you're looking to impress your customers with professional, ...

Great tool and great value

What do you like best? We've been able to move everything our non-profit does to digital with no data entry, since it's all done by the user through formassembly forms What do you dislike? I loved the chat Tech support when it came out. It was amazing to be able to get answers right away. Recently chat agents are hardly ever available, so tech support ends up being over email and has slowed down projects quite a bit. What problems are you solving with the product? What benefits ...

A Great Website for Professional Easy to Use Forms

What do you like best? The many options we have to customize a form. What do you dislike? The back end website navigation can sometimes be confusing. What problems are you solving with the product? What benefits have you realized? We are able to collect applicant data much more efficiently. This has greatly reduced staff phone/email processing time. This has also bettered our ability to keep applicant data more current.

Best tool to collect and move data into Salesforce!

What do you like best? Form Assembly has one of the most robust Salesforce integrations I have seen in a data capturing platform. Hands down my favorite feature! We also really enjoy the logic available on questions along with all of the different question types available. What do you dislike? This could totally be on my end (user error:), but I do wish forms could be made more aesthetically pleasing without having to write CSS. This limitation does require to us to use a different ...

Simplicity at its best!

What do you like best? Love how quickly I got my 1st form to my customers. Faster solutions means I get data back faster and in turn my company is willing to invest in the product for longer terms. The integration into Salesforce is the real value for me. Having the ability to pre-populate data puts this product above the rest! What do you dislike? Won't lie - it took a couple of attempts to get my link working with id's in Salesforce and the documentation seemed a little out ...

Excellent tool for Salesforce users

What do you like best? FormAssembly has allowed me to automate so many processes in my team's workflow - the Salesforce connector is super powerful, and the support team is very available for troubleshooting. What do you dislike? Once you have a lot of forms, managing them can be kind of a pain - you can't folder, only see your Active vs Archived forms. What problems are you solving with the product? What benefits have you realized? All of our event registrations and ...

Top Customer Service with a great product

What do you like best? The customer service is unbeatable. No matter how large or small the issue, they are there to walk you through and show you the ropes. The product is easy to use with some guidance. What do you dislike? There is a learning curve with connecting it to Salesforce. However, the customer service has been so incredible, this is a small issue. Unfortunately the payment option does not work with the payment system we utilize in Salesforce. So this is a feature we ...

Trusted Form Tool with Good Integration Options

What do you like best? Strong Salesforce & payment processing support What do you dislike? Stylize / design could use an update. There are other form tools that focus on the design aesthetic. What problems are you solving with the product? What benefits have you realized? Enable customers to review reservation data and complete the contract process including receiving deposit payments prior to concluding the deal.

Great experience so far

What do you like best? The ability to prefill items from salesforce as well as cut down on the paperwork process and steps needed to enter and close out information into Salesforce. What do you dislike? Would like the ability to print out forms in an easily readable way directly from form assembly. We are a non-profit and heavily regulated by our funding sources, federal, and local and we still need hard copies of our forms. What problems are you solving with the product? What ...