Forethought AI Reviews in May 2025: User Ratings, Pros & Cons

"Our best non-human team member!"

What do you like best about Forethought AI? The people. They have shown that they care about us as a customer, and have delivered on everything we have asked for and more. Their customer-facing teams are why we chose them over any of the competitors. They match our own company culture, which goes a long way for building long lasting relationships.

"Research Wizard!"

What do you like best about Forethought AI? I really like that Agatha is able to pull keywords from a ticket and pull up similar tickets that I've worked on and other tickets that have received positive reviews. It's helpful to get a few examples of useful tickets and to help guide, or even use, in response to a ticket. When we constantly switch from topic to topic, it can also be helpful to guide us one anticipating what topic the customer may be reaching out about too but reviewing the ...

"Amazing Product"

What do you like best about Forethought AI? Forethought enables the ability to have customers self serve via our help center instead of driving volume to our Support team.

"Amazing application with a great team behind it!"

What do you like best about Forethought AI? I really love the support that we are receiving, but aside from that, their "Assist" app has given so much value to our frontline team, that we could never imagine working without it ever again.