Flexport Reviews in June 2025: User Ratings, Pros & Cons

Better Option Must be Out There

I have used them many times. Things were much better when they took different shipping options/vendors. But with them trying to take the whole shipping chain in house, their delivery times are awful.The dashboard is easy and customer service is pretty good, but there logistics/warehouse is a 1 star at best.

Slow and expensive

I went online and made a quote request, no response so I had to call them to follow up. When I did get the rates they were .15/kg more expensive with a slower transit time. But it was all inconsequential as the client booked elsewhere. We were just too slow ! Thanks for nothing flexport.

Not for small business owners

Not for small business owners. Put it on your website that you only want large companies. Save everyone some time.

Freight Forwarding finally in the 21st Century

Describe the project or task the provider helped with: In transit inventory reporting What do you like best? Easy online booking process for the shipper/ supplier and no delays once bookings are requested from the supplier. What do you dislike? So far there seems to be nothing to dislike. What problems are you solving with the provider? What benefits have you realized? The constant delays after the shipper would request a booking. Being able to easily pull inventory ...

Great service

Describe the project or task the provider helped with: Best service and support What do you like best? I can track shipments real-time and it's very supportive What do you dislike? Sometimes hard to talk to the representative. Recommendations to others considering the provider: I highly recommend this company!! It's the best service ever! What problems are you solving with the provider? What benefits have you realized? If we have late shipments then they ...

Amazing portal - one stop shop for imports

Describe the project or task the provider helped with: Importing 200+ containers a year. What do you like best? Their portal is what sets them apart from their competitors. No portal comes close in terms of functionality and ease of use. What do you dislike? It can be slightly more expensive than its competitors but the value it offers offsets the price difference. Recommendations to others considering the provider: If your budget allows, I would definitely ...

Great for every level of entrepreneur

Describe the project or task the provider helped with: Our company used flexport multiple times a week to ship products from China to the USA. What do you like best? they are extremely helpful and knowledgeable and willing to communicate with you and explain what you don't know. I was through in the mix without any training in this department, and Flexport has been exceptionally patient and informative in their responses. What do you dislike? There's not too much to ...

Great Company - Makes Shipping Way Easier

Love Flexport. They streamlined our entire logistics operations. Now everything is in one place and easily searchable. Would highly recommend Flexport.

This feedback was for you "Jeffrey…

This feedback was for you "Jeffrey Walker" because you deal with me like a robot not a friendly customer , You always redirect me to the help section instead of replying to me When i asked about the tax & Duties estimations for my products and this is the minimum you should provide for free for a customer like me and you , trying to bill that to me , and delayed that and i end up in the Trump list with a loss ... I contacted flexport customer service about ...

Poor Customer Service. Excessive Costs Incurred.

The overall shipping, tracking and customs clearance experience was ok. Problems arose with renewing a U.S. Continuous Import Bond. I paid the full bond renewal fee via the flexport platform and received email confirmation from the bond support representative; however, 5 weeks later when the shipment arrived, the bond showed expired. As a result, I incurred an additional Single Entry Bond fee in addition to the continuous bond fee previously incurred. The service and management reps showed ...