8.7
Spot Score
Streamline international shipping with ease.
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Flexport offers custom pricing plan
Flexport has solidified itself as a transformative player in the logistics and freight-forwarding industry, drawing consistent praise for its user-friendly platform, exceptional customer service, and innovative end-to-end solutions. The platform stands out for its real-time shipment tracking, detailed analytics, and transparency, which allow businesses to ...Read more
Exceptional customer service with a dedicated and responsive team, often praised for going above and beyond in resolving issues.
User-friendly portal with real-time tracking, shipment visibility, and robust analytics tools that streamline logistics operations.
Transparent communication and frequent updates, making it easier to manage shipments and delivery schedules proactively.
Comprehensive solutions for both B2B and D2C fulfillment, including tailored reports and tracking down to SKU levels.
Higher pricing compared to traditional freight forwarders, which may deter budget-conscious customers, especially small businesses.
Reports of unanticipated additional charges and "bait-and-switch" pricing experiences that frustrated some users.
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D
David
10/27/20
Flexport - Bait & Switch price and service once account established
I switched to Flexport after being sold on their innovative interface. The initial service and pricing was good for our first couple of containers however it was quickly downgraded after 6 months of continued service. After pricing began to drastically change for the worse we were switched to different service reps/teams with less experience than the previous. In addition to the poor service was the constant headache of fighting illegitimate charges on every invoice. Flexport constantly ...
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MF
Maine Furniture Co
10/23/20
Simply atrocious, avoid at all costs!
A horrendous organisation claiming to transform an archaic industry by automating the process. They in fact manage quite the opposite. We trialled them across 20 or so shipments after being chased by their sales team.In almost every instance there were delays, errors, additional charges, problems, endless admin changes etc. It has been exhausting.Far from relieving us of our work load, they have added to it tenfold, and to that of our suppliers. Their inland charges in Asia are so expensive ...
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MT
Matt Tran
09/13/20
I strongly disagree with these negative reviews.
Before I used Flexport, I was working with logistics companies thru email. That was a nightmare.I normally don't write reviews, but I feel like most of these negative reviews are unwarranted.The bait+switch complaints are from people new to forwarding. What Flexport does is quote people for their service which stays the same.The 'additional' charge added to the invoice is customs and duties, which they have to charge at the time the products arrive at the receiving port because those fees ...
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T
Todd
07/24/20
Bait and switch pricing
Bait and switch pricing, they give you a nice low quote up front then double your invoice when it comes time to pay. From $1700 quote to almost $3200 invoice!
AV
Andrew V
07/14/20
Very poor customer service
Very poor customer service. Not a good option for small business and unlikely to utilize them as we scale due to rude CS interactions.
VH
Vilaysak Hls
07/05/20
Unresponsive customer service
Unresponsive customer service
PT
Project Team Member in Packaging and Containers
07/02/20
Great transportation solution for small businesses who export goods. Great customer service!
Describe the project or task the provider helped with: Booking shipments from factories in China to ship to warehouse in Denver. What do you like best? Super user friendly, great visibility into shipments and great customer service. Having a dedicated team for our account is wonderful because we can get questions answered very quickly and the team is super responsive. The quote functionality is also great because we can get a firm quote to help when pricing our products that ...
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G
Greg
06/17/20
I have used flexport several times and…
I have used flexport several times and they always add unexpected fees that add up to about 25% higher than their advertised price. However, my last shipment was a whole new level of BS. They quoted me under 5k and then charged me $13k dollars. And they charge you right when they share the invoice. I'm so pissed off. What a sleazy company
IC
Ivor C
03/03/20
Fast and Great Services
Describe the project or task the provider helped with: Shipping 500 + containers from Asia to US What do you like best? Very easy to get access all the information in real-time from the portal website. Different kind of Built-in KPI reports and easy to analysis What do you dislike? Everything is smooth and they are keep improve and expand the extra services like warehouse and consolidation services in Asia. What problems are you solving with the provider? What ...
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SA
Sal A
03/03/20
Supply Chain & Logistics Director
Describe the project or task the provider helped with: Start-ups don't have the luxury of large, dedicated teams to manage logistics. We needed an end-to-end sollution that could streamline communication and workflows - effectively outsourcing freight management - so we could focus resources on business growth and optimization. Flexport did just that. What do you like best? When shipping to and from multiple locations around the world, communication is critical. Flexport's portal ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
