FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

FixmeIt (techinline)

What do you like best? I've been using fixmeit.. before it was fixmeit.. it was techinline.. it was my go to when i had to remote support users What do you dislike? the only thing that i wish it had was the ability to support Macintosh users in our hybrid environment Recommendations to others considering the product: if you are in a Windows PC enterprise or support the Windows Environment.. this is a must have What problems are you solving with the product? What ...

Fixme.it is a great remote support tool!

What do you like best? quickly getting user's remote services secure easy to use lightweight platform integrated into SharePoint and other websites What do you dislike? client ID based only no remote client like Bomgar no ticketing feature Recommendations to others considering the product: Ticketing system What problems are you solving with the product? What benefits have you realized? Using Fix me for all remote support sessions

Good for a fair number of situations - but not all

What do you like best? The unattended option is great for after hours access. What do you dislike? That the unattended portion is limited to a dew computers without purchasing another packageuser. The lack of other deviceOS remote support other than Windows. This will most likely force me to select another remote support vendor as many of my clients are on multiple platforms. Recommendations to others considering the product: See above comments What problems are you ...

Outstanding Remote Assistance Software

What do you like best? I began using Fixme.it 2 years ago, I believe this software is superior to anything comparable on the market. The ease of use and its compactness on my systems makes my life much easier. What do you dislike? I work in a governmental environment, sometimes, for what ever reason law enforcement types and dispatchers sometimes find it difficult to get to fixme.it and get the access number. I would like to have a desktop, tablet or phone app that would take them ...

FixMe.IT - Simple, easy, and effective

What do you like best? FixMe.IT has allowed me to effectively service more clients with a simple, and effective remote support tool set. The licensing is easy AND flexible, allowing you to have a pool, and float between users or machines. What do you dislike? We would like to see a Mac client for both client and admin tools, but especially on the admin side. Recommendations to others considering the product: Would love to see a Mac version (of at least the admin toolset). ...

Works well, license model works for how I use it.

What do you like best? Works well, license model works for how I use it. I am one user who uses many computers, the ability to do support from wherever I am is very useful to me. What do you dislike? I dislike the lack of Apple support. I would like mobile device support. What problems are you solving with the product? What benefits have you realized? Easy remote support where the user being helped can see what I am the technician am doing.

Great when you have multiple offices

What do you like best? Ability to work on someones computer when they are not in. What do you dislike? Really don't have anything, it works great for what we need it for. What problems are you solving with the product? What benefits have you realized? Just helping employees at our office in another state, or updating their computers while they are not there.

Good product for remote support

What do you like best? Remote connectivity works well for viewing and remote control What do you dislike? Setup of initial connection to remote could be a little easier What problems are you solving with the product? What benefits have you realized? Remote support for customers

Easy to use remote access at reasonable price

What do you like best? The set up of unattended and attended remote access is very simple. Clients understood how to let me connect because it's very straight forward. What do you dislike? I have some clients on Mac and it it doesn't work with Mac. Recommendations to others considering the product: I tried it for a couple of months to see if I'd like it and then purchased for a year (saved $). It worked well for me. What problems are you solving with the product? What ...

User friendly and reliable

What do you like best? My customers are not always the most tech-savvy people and simplicity in launching the app is key. What do you dislike? There is probably additional functionality for more high tech businesses but I can't think of anything I particularly dislike. Recommendations to others considering the product: If ease of use is a primary concern this is a great product What problems are you solving with the product? What benefits have you realized? I ...