FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

Best remote support program for software teams.

What do you like best? We really like the fact that we can set up unattended access into machines that our customers want us to access regularly. Some of the other programs we have used in the past didn't allow this to happen. Furthermore, we have not run into any issues with firewalls/content filters blocking fixme.it What do you dislike? I wish the process for transferring a session to another support rep would be easier. It is doable, however, the second person needs to create ...

Great tool, one of the best for the money when it comes to unattended access

What do you like best? Unattended access, also being able to see if the user is working and their login account info. What do you dislike? No Mac support. No mobile app. Sometimes mouse and keyboard do not work on remote PC. Slow to connect. Having to switch to the Expert window to chat. Recommendations to others considering the product: Good IT consultants, always mention no Mac support. Sucks having to tell users to install Teamviewer. Seems unprofessional ...

very useful tool

What do you like best? the simplicity how to use it, connecting to a remote desktop ia a mouse click. Direct the client to the website to start a support session or easily manage unattended machines from the account console. What do you dislike? actually nothing concrete, FixMe.IT is lightweight and easy-to-use, packed with a full stack of powerful features I need to deliver the highest quality of remote support. What problems are you solving with the product? What benefits ...

Just what I needed.

What do you like best? Fixme.it has made my life way easier. Fantastic and efficient software. What do you dislike? Price is slightly higher than my budget, Not available for Mac. Recommendations to others considering the product: For those looking for a lightweight, intuitive application that offers a great set of functionality FixMe.IT is the right choice. Especially useful to IT helpdesks to provide technical support from any part of the world. What problems are you ...

FixMe.IT Is Great!

What do you like best? It is an easy process for my customers to follow in order to allow me to remotely connect to their computer. All they have to do is go to www.fixme.it and provide me with the Client ID number. With a few extra clicks by my customer, they can allow me a one time connection to their computer. I am able to see their computer screen and remotely fix the issue. What do you dislike? I really don't have any dislikes about the program. As stated above, it works well ...

A great remote solution!

What do you like best? The product is so easy to use. There are weeks that I use it on a daily basis to help people out. What do you dislike? Large screen viewing could be a little easier. It would be great if they had the ability to connect to desktops from a Mac client also. Recommendations to others considering the product: This product is very easy to use, and very powerful! What problems are you solving with the product? What benefits have you realized? ...

Excellent software for a reasonable price

What do you like best? Works well all the time. Appreciate the ability to have up to 150 unattended access connections with the account. Simple, predictable behavior. What do you dislike? Wish it did Mac computers, that would be a big help if they could add that feature. Recommendations to others considering the product: Great solution for remote support at a reasonable price. What problems are you solving with the product? What benefits have you realized? Allows ...

FixMe.It - Two Years of experience

What do you like best? Consistency and ease of use for our customers. What do you dislike? FixMe.It is not compatible with Mac/IOS. I don't have a terrible problem with that, and it doesn't prevent me from using the program. Recommendations to others considering the product: There is no down-side in trying FixMe.IT, you will see the upside soon enough. What problems are you solving with the product? What benefits have you realized? access to our customer's computers ...

great product

What do you like best? easy to use and navigate around and the cost is affordable What do you dislike? nothing yet, this product does everything I need so far. What problems are you solving with the product? What benefits have you realized? remote into customers computers

Good product but has some limitations

What do you like best? The best feature is its ease of use and user friendliness. What do you dislike? You cannot service Macintosh clients which is problematic if you provide support to both PC and Mac users What problems are you solving with the product? What benefits have you realized? I assist teachers with issues with their home computers especially issues involving access to the school's VPN network and office 365 issues