FixMe.IT Reviews in May 2025: User Ratings, Pros & Cons

this software has given me exactly what i need

What do you like best? I like how easy it is to let clients let me log onto their computers securely with minimal software cluttering their computers. What do you dislike? Nothing. I've been very happy with this product. What problems are you solving with the product? What benefits have you realized? I install custom code onto most of my client's computers as well as troubleshoot and advise about specialized software and how they use it.

Finally an Affordable Solution

What do you like best? Fast and easy, simple solutions for my business needs! What do you dislike? I have worked with this software for many years. it totally fits our needs and have had no issues so far. As far as a wish me list. I Phone support so can use the software while on the road. That would be awesome! I have to use Real VNC on my personal servers for that convince. Recommendations to others considering the product: Having a white label would be cool :-) What ...

FixMe.IT is a great, inexpensive remote support tool!

What do you like best? It’s easy to use and the unattended feature is very reliable. What do you dislike? It would be nice to have an iOS app. When I’m on the road it would be easier to use my iPhone or iPad to remote into a computer than having to lug a laptop out. Recommendations to others considering the product: It’s a great solution for remote support What problems are you solving with the product? What benefits have you realized? It’s twofold for me. I am able ...

Great Connection, Great Pice

What do you like best? I’ve been using fixme.it (techinline) for over 3 years now and wouldn’t use anything else, it’s easy to get clients connected and to add clients to unattended it does exactly what it’s supposed to, and it’s only getting better! What do you dislike? Only thing I can say that I don’t like and it may be me, copying or transferring a file from the remote pc to my pc is as simple as cut and paste, I would like a dialogue box like you get when transferring from my ...

FixMe.IT review for IT consultant/MSP

What do you like best? Ease of deployment. And I can deploy the unattended client from a 1 on 1 connection which is a handy benefit. Copy and paste/drag and drop data transfer between local and remote is very handy as well. What do you dislike? No dedicated screenshot button. Seems like an obvious one. Does NOT recover well in some cases when a video issue or networking issue occur. A client can appear offline afterwards and there's no way to recover other than to kill the agent or ...

Great Program

What do you like best? I like that this remote method does not cost as much as other programs, and it works better than most What do you dislike? There is nothing I dislike, but there is everything to like What problems are you solving with the product? What benefits have you realized? I program, install, and provide support for restaurant point of sales systems, and my clients love the fact they can call me, and I can log on to fix their problem(s) immediately

Fixme.IT is simply an outstanding company!!

What do you like best? Responsiveness. A simple email or phone call and they are working on a resolution or an answer immediately. Also, they are constantly adding to and enhancing the product. Since we have been a customer, they have taken several of our suggestions and put them into production. They truly listen to their customers. What do you dislike? Not really applicable. There is nothing negative that I say about the product or the company. Recommendations to others ...

A solid performer that has never let me down.

What do you like best? Quick and easy connection through any firewall system allows me to assist clients immediately and professionally. The Unattended feature allows me to fully support clients no matter what other issues they may be having. I've used this program for more than 3 years now and would not be without it. What do you dislike? Basically nothing - sometimes my mouse cursor jumps around a bit, but that mostly only occurs when I am accessing a virtual machine on a server ...

Best Remote Support Application!

What do you like best? This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and answer the question, many remote support apps don't allow for this and ...

Flexible and efficient - does everything it needs to do

What do you like best? Unattended remote access is easy to install and manage. Single package and easy branding make deployment a snap. What do you dislike? No Mac support. No mobile client for experts. Recommendations to others considering the product: Multiple licenses may be required for larger deployments What problems are you solving with the product? What benefits have you realized? With FixMe.IT, we've managed to move over 60% of our revenue to remote ...