FixMe.IT Reviews in July 2025: User Ratings, Pros & Cons

Reliable, Well Supported Remote Assistance Software

What do you like best? This program is stable, easy to use, and has all the features you want that work perfectly without the features you don't need that continually break. The folks at FixMe.IT are quick to respond to issues, when they actually exist, and release updates accordingly. I've used all the major players AND many of the smaller ones in the remote assistance game, but in the end, FixMe.IT is the one I choose to pay for year after year. What do you dislike? THe only area ...

Works for Me

What do you like best? Easy to find download and install. Even the Expert side, installs quickly and works on all systems. What do you dislike? The cost. There are similar free products available. Recommendations to others considering the product: Doesn't support MacOS that I know. What problems are you solving with the product? What benefits have you realized? We now have the ability to remote control any of our client's PCs from anywhere. Quickly. We are able to ...

Reliable for years

What do you like best? Consistency. In the many years I have used FixMe, the product has been extremely consistent in both use and installation. What do you dislike? I really don't have anything that I dislike about the product Recommendations to others considering the product: Easy to use, very consistent, have never had any issues regarding different OS's. What problems are you solving with the product? What benefits have you realized? We provide IT support using ...

Cost effective and works every time.

What do you like best? This was very easy to integrate into our website and also so easy for even novice tech support to use we have never strayed since first signing up. Allowing you to buy in at first as a young start up by purchasing a set amount of sessions was a massive factor in me getting involved from day one. What do you dislike? The lack of Mac client support at the moment is frustrating but is on the way Im assured and once thats in place I will struggle to find a fault. ...

Best Tool in my Toolbox!

What do you like best? FixMe.IT has been a reliable and feature-rich remote access tool for many years. It is easy for clients to connect on their end, and permits me to work with clients across the country. File transfer tool is excellent. What do you dislike? It is strictly a peer to peer tool. Occasionally I have wanted to have several different clients in a single session (a three way connection) and had to try other tools for it. Also, it is strictly a Windows tool. I have two ...

Easy Way to Connect with Patients

What do you like best? The software is very easy to use on the user end and very easy to instruct patients on how to get the connection code. What do you dislike? Some patients are not able to use the system if they're work computer blocks it. Also, to my knowledge, it still does not work on a Mac. Recommendations to others considering the product: Very easy to implement and use What problems are you solving with the product? What benefits have you realized? I am ...

Great Remote Support Tool; Better Price!

What do you like best? Simple interface with all the basic features you need. Easy to remotely support a lot of computers (~100). Great tool for IT tech support or people who want to be able to help their parents out with computer issues from afar. The price is extremely affordable for the features it provides. What do you dislike? I would like some more features, but cannot be picky at this price point compared to other solutions. One basic feature that should be added is the ...

Great value and performance for IT Specialists

What do you like best? The ability to set up unattended remote sessions is not feature often found at this price point. Ease of setup and management make this an ideal solution for a small to mid or even large IT organization What do you dislike? Im over all really happy and have no complaints. Added features continually address issues or features I am looking for Recommendations to others considering the product: N/A What problems are you solving with the product? What ...

Very happy with FixMe.IT

What do you like best? Lean, direct interface; easy for customers I connect to; unattended and on-demand access to PCs for a very reasonable price. What do you dislike? Wish there was support for Mac computers as well. Recommendations to others considering the product: Very easy to use and set up. The customers I support love it, and I love it. What problems are you solving with the product? What benefits have you realized? On demand and unattended access to my ...

Use this application almost daily to help my clients. Would be lost without it.

What do you like best? Ease of use, just have client go to website and read me a number. Am able to connect and either share my screen or see theirs. What do you dislike? Have not found anything yet that the product is lacking for me. What problems are you solving with the product? What benefits have you realized? Specific issues with an accounting application that we support.