Five9 Reviews in June 2025: User Ratings, Pros & Cons

VOIP with lots of problems

There soft phones always have problems.You have to uninstall them probably once a month and things like updating you Mac OS to the latest version they will just tell you that a 5 billion dollar company doesn't support a planned OS release that happens every year. I do not see how this is something that happens for such a large company.

CAC associates provider since 2014.

What do you like best? Reliable service with only a rare occasion of minor downtime. Last provider was down frequently. What do you dislike? Support can be a bit time consuming for users Recommendations to others considering the product: Recommened What problems are you solving with the product? What benefits have you realized? Our ACD provider!

Excellent Team, I am most impressed with the efficient and professional manner which Five 9 respond.

What do you like best? The efficiency with which your questions or concerns are answered. What do you dislike? Nothing. I really recommend this software. What problems are you solving with the product? What benefits have you realized? Now I can get any report super fast. Five9 is helping us to save time and money.

Five 9 sales incoming calls

What do you like best? User friendly easy to use, our company has used it for many years , it's solid What do you dislike? Limited options ,needs some updating, other than that we love it Recommendations to others considering the product: Works solid for a dialer and manages calls completely What problems are you solving with the product? What benefits have you realized? Connecting it to our file maker that tracks our sales is sometimes a problem

Five9 is the best!

What do you like best? I love how easy it is to pull reports. It makes life so much easier when trying to keep track of my agents. What do you dislike? There is really not much I can say I dislike. Recommendations to others considering the product: If you like reporting features, Five9 is the way to go. What problems are you solving with the product? What benefits have you realized? I am able to see things in real time and adjust the dialer accordingly to be sure to get ...

Five9 for Sales

What do you like best? Five9 is an efficient tool for making dials What do you dislike? Five9 often has technical issues and can crash in the middle of a call. Recommendations to others considering the product: Make sure to have a backup phone system in case Five9 crashes. What problems are you solving with the product? What benefits have you realized? I am able to quickly make dials and call clients. This speeds up the process to get to the next client quicker.

GREAT SERVICE AND GREAT ORGANIZATION

What do you like best? VERY HELPFUL SERVICE. PROMPT RESPONSES MOST OF THE TIME. VALUABLE INFORMATION. HELPFUL TUTORIALS What do you dislike? SOMETIMES WE HAVE PROBLEMS IDENTIFYING DIALER ISSUES. OFF SHORE REP LANGUAGE BARRIER SOMETIMES. Recommendations to others considering the product: AWESOME SERVICE What problems are you solving with the product? What benefits have you realized? DIALER ISSUES. ABANDON RATES. HAVING STAFF AVAILABLE TO ANSWER QUESTIONS/PROBLEM SOLVE.

Great service and Product Knowledge

What do you like best? Account Manager's engagement/support and Technical Account Manager's service. There's a true sense of partnership with Five9. Their goals are our goals. What do you dislike? There's really nothing not to like about Five9. What problems are you solving with the product? What benefits have you realized? Enabled us to receive all our traffic in a multichannel environment. Robust reporting and ability to make quick changes as our business needs evolve.

Very Happy Long Term Customer

What do you like best? The accountability provided by reporting. (The Data) What do you dislike? Wish it naturally had more web hook triggers. Will be looking into Windu at some point What problems are you solving with the product? What benefits have you realized? List dialing is more effective and customized call paths

Taking the leap from an on-prem solution to the cloud

What do you like best? As a global organization with agents working all around the globe, great support is a must. Five9 provides the required support around the clock. Additionally, we haven't experienced any downtime when Five9 does system maintenance/updates. Moving to a cloud based solution was one of the best decisions our organization did. The Five9 platform allows our agents to work remotely and the transition from office to home was seamless to our customers. The Five9 tool is ...