Five9 Reviews in June 2025: User Ratings, Pros & Cons

Very user-friendly.

PROS & CONS What are the best aspects of this product? Unlike other solutions of its kind, Five9 is simple. It does not require unnecessary steps--it gets the job done easily and without hassle to users. Setting it up had been a breeze too. All we needed were a pair of earphones and voila--it's easy to answer calls wherever our agents may be. We've been using this for more than a year now, and our productivity has definitely skyrocketed. This is a great tool that simplifies our work ...

Perfect for a start-up team like ours.

PROS & CONS What are the best aspects of this product? Five9 is a solution that really respects the needs of their clients. Given the nature of my job, I initially required a couple of services and specific capabilities hooked into my Five9 account. The customer support had been great in assisting me set-up my account. They were also quick to install the additional functionalities that I needed. What aspects are problematic or could work better? It's a tall order to share your account ...

Very rich software but lacks crucial features

PROS & CONS What are the best aspects of this product? Five9 is so flexible that we can easily adapt to the ever changing needs of our clients. It also integrates with our existing CRM system and has no problems retrieving information from another partner solutions we are using. Five9 enables me to have a direct access to information and implement changes wherever I am via th Admin and supevisor consoles. What aspects are problematic or could work better? While I do love the product, I ...

Helps us perform our jobs better.

PROS & CONS What are the best aspects of this product? I really love the presentation of the dashboard--everything is where it should be. I can easily access the queue tracker to see the number of pending clients. The skin or the environment is quite pleasant to work with as well. What aspects are problematic or could work better? I don't have any major issues so far. There have been times when I've been disconnected from calls--but my internet connection is to blame for that. What ...

Offers great support!

PROS & CONS What are the best aspects of this product? I've been using this every day for the past few years, and I'm pretty happy about it. Thanks to it, my team and I are now a well-oiled machine. Whenever we encounter any issues, the support team are always at-the-ready to extend their help. What aspects are problematic or could work better? For now, I see myself working with Five9 in the long run. Everything about it just works for me and our workflow. What specific problems in ...

The reports that we've generated are complete and accurate.

PROS & CONS What are the best aspects of this product? One thing that Five9 can brag about is usability and ease of use. Anyone--from both managers and agents alike--can easily manipulate its purpose for our shared goal. It allows me to oversee operations and retrieve reports to verify my observations with numbers. What aspects are problematic or could work better? There have been a couple of instances in the past where we've been forced to reboot due to a slow internet connection. ...

I love everything about this!

PROS & CONS What are the best aspects of this product? Five9 makes it easy for me to track my calls--pending or otherwise. It is a catalyst to my productivity at work. Thanks to it, I no longer forget to call back customers and record important conversations. What aspects are problematic or could work better? I don't have any issues with Five9--it works great! What specific problems in your company were solved by this product? Five9 makes it easy for me to contact customers and save ...

Unethical + Terrible Customer Support

This company is a scam. I signed up as a reseller affiliate and after bringing a client they never paid and stopped returning any calls or emails. They kept telling me they are looking into it but it's been months and the client paid and they still won't return a simple call or email. Then I was forced to work with them and the customer support is BEYOND horrible. They refuse to answer even simple questions directly and have some weird superiority complex where they want to make you feel ...

A great support for remote workers.

PROS & CONS What are the best aspects of this product? I love how Five9 supports remote employees too. I can easily log on to the server and clock in the necessary hours--all at the comforts of my home. I've been using this ever since I was an agent up until now. What aspects are problematic or could work better? This is very internet-dependent, so I have to constantly check on my net speed. Other than this, Five9 works perfectly fine. What specific problems in your company were solved ...

They Don't Pay on Referrals Just Steal Leads

Signed up as a referrer and started bringing clients in and have completely ignored me but took the client. I have reached out via calls, emails, and facebook and have not gotten one response though the sales rep calls my client daily.