Five9 Reviews in June 2025: User Ratings, Pros & Cons

Customer service is very supportive

PROS & CONS What are the best aspects of this product? They gave us very easy to follow steps in setting it up. It is also better than the ones I've used before as it is very easy to use. What aspects are problematic or could work better? It takes longer to set everything up. You have to follow each step. There should be an option where the Five9 team does it for you. What specific problems in your company were solved by this product? Tracking campaigns is easier. We can also change ...

Needs a few tweaks--but overall, it works great!

PROS & CONS What are the best aspects of this product? So far, everything about this solution works properly. We've been able to carry out calls without major issues. Tracking correspondences between agents and customers is quite easy to do too. What aspects are problematic or could work better? It does have its moments--sometimes it lags and other times it freezes. We use this with other call-tracking solutions, and it can't seem to keep up. This can be a bit annoying, especially if we ...

I am impressed with Five9

PROS & CONS What are the best aspects of this product? It has a great support team. They are very welcoming, warm, and have been the best in all aspects. They have been informative throughout the whole process. They are very much willing to answer our inquiries without any complaints. We are very thankful. The previous system we used cannot be compared to Five9. The honesty of the staff is commendable. We are very happy with our choice. We would recommend this to anyone who asks. What ...

If I could give ZERO stars I would!

If I could give ZERO stars I would!! This app is being used by an fake business to make small charges on people's credit cards CHICKDY.COM is giving you an bad name couldn't tell me what the account/subscription was for only that the charge has been reversed and the subscription canceled.. they are an third-party website you know. It's more like someone downloaded your app and id using it in all the wrong ways.

It is an amazing platform

PROS & CONS What are the best aspects of this product? It has a simple interface that makes it easy to use. It allows our agents to communicate smoothly with our customers. What aspects are problematic or could work better? Our experience using Five9 has been spectacular. It is by far the greatest software we've used. Nothing bad to say about it. What specific problems in your company were solved by this product? Working from home, especially during this pandemic was made possible by ...

It does all the work for you

PROS & CONS What are the best aspects of this product? There's a feature where calls can be served up to agents directly. This makes our work more efficient. What aspects are problematic or could work better? The virtual call center needs an upgrade. The column settings should also be customizable as we have specific requirements. What specific problems in your company were solved by this product? We became efficient as our agents were able to maximize time with customers. Are you a ...

It is the most needed tool for our business

PROS & CONS What are the best aspects of this product? It offers flexibility to work with different clients. It also offers an extensive list of APIs and integrations. Other companies can't hold a candle to the latest technology it offers. Their support team is also great at handling our inquiries and our account in general. What aspects are problematic or could work better? Securing individual inbound lines will be a great addition to this already amazing tool. The effectiveness of the ...

It is great for call centers

PROS & CONS What are the best aspects of this product? It improved the efficiency of our call center. What aspects are problematic or could work better? Call recordings from a few months back were not saved. But that may have been an issue with our setting. What specific problems in your company were solved by this product? It helped improve our performance as a team as it allows reporting and remote work. It has only given us great convenience so far. Are you a current user of this ...

I don't even need to explain myself you…

I don't even need to explain myself you know what you are.

Five9 is your best choice

PROS & CONS What are the best aspects of this product? They are our partners. They do not treat as mere clients. Their customer service is very friendly and approachable. They are a great help to our team. What aspects are problematic or could work better? I have used Five9 for three years and I am proud to say that I have no issue with them. What specific problems in your company were solved by this product? We have a mutually beneficial relationship. They were able to provide us ...