Five9 Reviews in June 2026: User Ratings, Pros & Cons

Alright Product

What do you like best? I love that it constantly dials to 10 clients at once and whoever picks up first gets the call. That way you never really run out of people to get a hold of and you can make up to 400 calls a day. What do you dislike? What i dislike about five9 is that it has a ton of glitches and customer support staff aren't that easy to get a hold of. Every single one of my co-worker has had at least 3 problems with five9 before and we realized they are new and different ...

VOIP solution with terrific monitoring and reporting capabilities

What do you like best? Five9's call recording system and reporting makes it easy to conduct agent quality assurance and monitoring. It has extensive pre-built reporting for abandon rate, call time, talk time, and wrap up time with additional options to create your own reporting. We use Looker to pull all data in and match it with our other systems, but using Five9's system by itself is sufficient for small companies. Ease of administration, such as creating and deactivating users is ...

Decent solution, but limited capabilities

What do you like best? The Five9 product is simple and straightforward for a dialer solution. For the team that wants an introduction to dialing solutions, this may be it. The reporting functionality focuses on the productivity of your call center reps, but does not have the capability to relate these calls to contacts without integration into Salesforce. It's fine if you're looking to see how long your call center reps stay on the phone. It does a good job at providing management ...

I use 5/9 Monday through Friday to take incoming and make outgoing calls

What do you like best? Portability- being able to work from home. Simplicity. Being able to access multiple call in lines via one system. The pop up information that tells me which line of business I'll be discussing or what language to use. What do you dislike? The system can be unreliable and glitchy. Calls can drop without warning. Operator must be looking at screen to see pop up when the system takes a call because audio only comes through headset- it could use a more obvious way of ...

decent tool

What do you like best? Still exploring its features but looks like a decent tool at first glance. Seems easy to use, user friendly with simple UI. Provides many features but what I like most is its ability to support Salesforce. The system is capable of handing large outbound volume. It can also can facilitate inbound calls. Setting call disposition feture is also cool, so you can remember situation of call later. What do you dislike? It hangs sometimes but not pretty often and we can ...

Decent program which could be better

What do you like best? The ease of use. Streamlined process to disposition calls ability to log in quickly and do what you need to do. Adapting to sales force What do you dislike? Malfunctioning of Five9 which sometimes results in all blue screen with no way to immediately fix. (Typically from multiple browser windows being open would like to be able to pop out app and resize. When dispositioning a call clicking of disposition window then having to scroll down and losing disposition box ...

Five9: A solid program for call centers.

What do you like best? Compared to some of the other systems that I have used, Five9 is a user friendly, easy to navigate system. It has a simple interface, but is still aesthetically pleasing to catch the eye and interest of employees. I especially like the side bar buttons, they are easy to read and distinctive. It's very user friendly. What do you dislike? I really don't like that you cannot use the "undo" action if you accidentally delete something in a record. I've done that many ...

Very effective and reliable tool

What do you like best? Reliable service that does not frequently go down. The control panel allows for easy review of agents activities and call results. The system is capable of handing large outbound volume. It can also can facilitate inbound calls. Proper routing of inbound calls takes some work but allows for a high level of customization. What do you dislike? The reporting features are not as robust as we would like. They are also not simple to set up. The canned reports are not ...

Some Strong Points, Some weak points.

What do you like best? When it comes to dialing, Five9 does pretty well. There are plenty of ways to control how the data is dialed. The Administrator application is fairly simple and easy to use for the basic functions. What do you dislike? The reporting is pretty complex. If you aren't in there pulling reports often, it will take a long time to figure out how to use it. Also, it gets pretty frustrating trying to pull custom reports. I find myself pulling 3 or 4 reports and building a ...

Review for Five9

What do you like best? Solid integration with ZenDesk. This is the biggest win for us since we're committed to ZD as a solution for reporting, managing email contacts, and integrations with solutions in other channels (SMS, live chat, etc. What do you dislike? Reliance on Java can be problematic due to frequent need to update software and common disconnects with new Java releases. Recommendations to others considering the product There's some lifting on your end involving managing Java ...