Five9 Reviews in June 2026: User Ratings, Pros & Cons

Wise investment

PROS & CONS What are the best aspects of this product? The system enables me to have a very good visual on how my agents perform and what they do to better manage their time. Also, the call recording feature is an excellent tool for training new and experienced agents. What aspects are problematic or could work better? I am not a fan of their custom reports. Making them isn't very friendly to say the least. I had to go through a trial and error process to finally have the custom report ...

Five9

What do you like best? Five9 is extremely easy to manage and maintain. I solely handle the Five9 for our entire call center, its that easy. What do you dislike? Sometimes there are some some call quality issue complaints from our users that after extensive investigation just seems to be a little hiccup within Five9 itself or the customer phone that we are dialing, but this is no major issue at all. Recommendations to others considering the product A little pricey but simply fantastic and ...

Amazing product, top-notch support, always looking to more and better

What do you like best? The technical support that Five9 provides is top-notch - They are very patient, precise, knowledgeable, and always follow-up. They have very good client relationship management as well. I always get my queries and requests responded to in a timely and efficient manner. What do you dislike? Nothing! Five9 as a company is always looking to see what they can do more and better. That's what keeps me going with them. Recommendations to others considering the product I ...

easy to use, lacking in the report area and the support staff is not knowledgable

What do you like best? supervisor mode is very hands on and easily customizable What do you dislike? most reports available are not very useful. It is lacking a lot of reports crucial to running a call center Recommendations to others considering the product If you need a lot of reports to be successful, this is not the program to use. What business problems are you solving with the product? What benefits have you realized? being able to monitor my callers actions real-time

Excellent platform!

What do you like best? The functionality for the agents is excellent and the administrative side is easy to learn for anyone with even a little experience. What do you dislike? Offshore implementation teams create a communication barrier at times. Recommendations to others considering the product Be prepared for some bumps in the implementation process. TAKE THE TRAINING PROVIDED ONLINE. It's very helpful. What business problems are you solving with the product? What benefits have you ...

Five9

What do you like best? I like that Five 9 has good connection for the customers for inbound\outbound calls. The quality of the calls are clear and performance is outstanding, reliable to increase sales, All clients work in Five 9 from Supervisors to employee's for a good experience. I like how quick I am able to navigate through the system. very dependable, and convenient working from home. What do you dislike? I am sure there are always more services that can be added, or a way to ...

A Great Contact Center Phone Solution

What do you like best? Five9 implementation was made seamless with the help of the five9 team and the reporting we have access to is like night and day compared to what we use to have visibility in to with our old system. What do you dislike? There are quite a few features that our team was used to having with our old phone system and it seems as if those features are just something we have to get used to living without. This includes voicemail greetings that are easy to record, calls ...

Great option for a call center

What do you like best? I like the dialer. It gives us the ability to call thousands of leads behind the scenes. It only connects to us when a lead answers. Also the reporting works well. What do you dislike? I don't like how you have to update every campaign for the days when your call center is closed. There should be an edit ALL feature. Recommendations to others considering the product Works well if you are only looking for a telephony system. What business problems are you solving ...

Five 9 is My Partner Not a Vendor!

What do you like best? Five 9 provides technical support just like every other platform vendor. The real difference is when you have a problem to solve you can contact your Sales Account Manager who can arrange a conference with one of the actual Five 9 engineers to resolve the issue. To get time with an engineer who worked on the actual software and continues to create a work around means my clients are happy, my problems are resolved quickly and I haven't spent a fortune designing ...

Five 9

What do you like best? I LIKE THAT I CAN WORK FROM HOME I CAN TALK TO MY COWORKER WHILE AT HOME. IT DOESN'T TAKE A POWERFUL PC TO RUN THE SOFTWARE What do you dislike? MY MAIN PROBLEM IS THAT WHILE I AM WORKING I CAN GET DISCONNECTED FROM THE SERVICE, ALSO THE CHAT HAS A BAD BUG WHERE IF YOU GET KICKED A ALL NEW CHAT HAS TO BE MADE TO LET YOU BACK IN. What business problems are you solving with the product? What benefits have you realized? WELL AS KIST BEING A AGENT I DON'T REALLY SOLVE ...