Five9 Reviews in June 2026: User Ratings, Pros & Cons

Five9- It's Getting There.

What do you like best? I like how the chat is laid out and easily accessible. I also felt that the call capabilities work well. What do you dislike? I do not care for the queue availability portal that is given and wish it had further customizing available- such as changing the colors. It works to be able to provide what we need but could do more I think. I also wish that priority level of calls/chats/emails/previews could be further customization as well not just for the general type ...

Personal Take on Five9

PROS & CONS What are the best aspects of this product? The integration with ZenDesk is solid and it is the one thing that really matters to us. We are committed to implementing Zendesk for reports, email management, as well as integrations with other applications. What aspects are problematic or could work better? Five 9 relies heavily on Java and it is really something that can cause problems because it constantly updates. What specific problems in your company were solved by this ...

Pros and Cons

PROS & CONS What are the best aspects of this product? Five9 definitely is a very good dialing software. I also love the many ways I could control how the system dials the data. On top of that, the administration panel is fairly simple and navigation is not a problem. What aspects are problematic or could work better? The reporting functionality is quite complicated and requires a great deal of time to really learn this feature. I had a hard time creating custom reports, which is way ...

Powers our cloud telephony operations

PROS & CONS What are the best aspects of this product? I love how extensive their one-on-one training with us when we on-boarded with Five9. The accoynt rep assigned to us was really helpful and walked us through to every detail and aspect of the system. I also like that we have 24/7 access to our account rep for the first 60 days of our contract. We view things like that as very valuable blocks to a successful partnership. What aspects are problematic or could work better? Their ...

Easy to configue and use with many potential applications!

PROS & CONS What are the best aspects of this product? Getting Five9 started is a walk in the park. The initial setup did not present any difficulty and we were able to get things going quickly. Also, I love how we can implement changes once the system was live. What aspects are problematic or could work better? I wish Five9 offers more customization options with their reporting features as well as the ability to access raw information and then make my own queries to retrieve the data I ...

Great for when you want big call center features without big call center infrastructure.

What do you like best? I like that the software is web/cloud based. This minimalizes your infrastructure costs while giving you access to hundreds of call center features. Call recording is automatic. Recordings are sent via FTP immediately every call. The IVR designer enables an easy to use way to create and modify call flow. What do you dislike? The long distance and set pricing structure can be confusing. Also, the move away from JAVA has been fairly slow. With that JAVA background, ...

Does its job

PROS & CONS What are the best aspects of this product? It is very user-friendly helpdesk software which is clearly indicated by its simple user interface. The feature set is robust but what really stands out is it ability to support Salesforce. We did not have any issues as it can handle massive volumes of outboudn calls and facilitate incoming calls fairly easily. What aspects are problematic or could work better? There are times when the whole system hangs but not very often. Still, ...

Super simple manual tools that sits at the top of my tool box

What do you like best? Interface and salesforce integration makes it easy to use What do you dislike? Sometimes it has trouble connecting to sales force Recommendations to others considering the product Its a manual dialer that tracks the results of your calls What business problems are you solving with the product? What benefits have you realized? We use it as a manual dialer that helps track dispositions to organize the results of our calls

Five 9: Does the job and that's it

What do you like best? Easy interface, simple to use, and self explanatory features. What do you dislike? Constant upkeep, we have to contact our IT department quite a bit due to various errors. Some of the algorithms in deciding who gets a call need changed. Recommendations to others considering the product If you can find a better call center software, do so. This is the bare minimum and a constant hassle to use. What business problems are you solving with the product? What benefits ...

Simple, effective, easy to learn

What do you like best? I love that you can choose auto answer, or manual answering. This allows you to design to work flow you prefer. If you have tasks open, you can choose manual answering and then when you pause your tasks, you can then answer the phone. I also love that you can search fellow agents in several departments with ease. The functions in general such as transferring or placing on hold, are simple and intuitive to use. What do you dislike? I dislike sometimes how little ...