Five9 Reviews in June 2026: User Ratings, Pros & Cons

Easy to Use

What do you like best? Five 9 is laid out to be very user-friendly and easy to understand. What do you dislike? There's honestly nothing I can think of that can be improved on. What business problems are you solving with the product? What benefits have you realized? Integration with CRM and the ability to have just one primary phone system.

Five9 Rates Better Than 5.9!

What do you like best? What I like most about Five9 is that it's accessible without having to go online as long as you have a login shortcut; it's still a good idea to log in to the home page every once in a while, though, because the log-in link may be updated. As for the actual program, it's very user-friendly and allows chatting with the Managers and coworkers right in the application. What do you dislike? What I don't like about Five9 is that the Notifications pop up right in the ...

Five9 is a fantastic VCC.

What do you like best? Five9 gives you access to reports and data. You can track metrics such as number of dials, time spent in various states (ready, not ready, on calls, in after call work, even time spent on breaks, and meetings, assuming those are properly outlined by the agent. The VCC also has skill groupings and a call preview window, where agents can understand who they are calling out to, and have ample time to conduct research before reaching out to prospects. What do you ...

Not exactly Cloud9 with Five9

What do you like best? The overall performance of the software is very consistent, maneuvering across the interface from an agent standpoint is good as well, and the use of radio button and color schemes. What do you dislike? Reporting and flexibility in settings is limited, a bit too cumbersome to edit multiple settings all at once. What business problems are you solving with the product? What benefits have you realized? We have solved our agent licensing problem and need to have a ...

Disappointed, stay away

What do you like best? Robust, bordering on overly complex reporting and customization options What do you dislike? Customer service left a lot to be desired along with an over abundance of problems that they were unable to fix or even identify. I regularly had downtime with multiple agents stations reflecting available but supervisor console showing away. This issue frequently stopped them from being able to log out or restart the station forcing me to deactivate the agent and reactivate ...

Great Application

What do you like best? Easy to use and very simple application. What do you dislike? Slow at times. Have to sign in twice before you can hear the 3 beeps for my station. What business problems are you solving with the product? What benefits have you realized? Glitchiness but the benefits of having this application are better than any issues.

Five9 Call Center Supervisor App

What do you like best? I love the ability to instant message agents without disturbing the call. I also like the ability to track calls by hour, days weeks and lifetime. Flexibility of gathering data is very useful and allows to schedule according to call history. What do you dislike? I dislike not having the ability to force someone out of break mode. Recommendations to others considering the product Make the most of the implementation process. What business problems are you solving ...

Very basic-featured application hard to understand with non user friendly interface

What do you like best? I like that it does its main feature which is calling. At my previous job we used it to log our hours and to call phone numbers all over the USA and the connection was stable and the audio clear as well. What do you dislike? It is a very non user friendly application. Very poorly designed, graphically speaking, the icons and names of the buttons are not intuitive, you couldn't deduce thinks by just looking at them. I never found the option to start a call properly, ...

A Robust Dialing System

What do you like best? I liked that we had an open level of communication with the company and they were able to build us up a tool we could use daily without What do you dislike? There were many problems getting certain customizations developed for our business but none that really impacted business too much. Just kind of slow is all Recommendations to others considering the product Consider the implications of implementing this dialer - it might be a rocky start but give it time and ...

New end user using 15five for manager 1:1s and weekly team goal setting

What do you like best? parking lot for 1:1 agenda items that are tracked all in one place, the fact that there's a record of my 1:1 discussions with my manager, and the way we are using 15five to identify our top 3 priorities for ourselves every week visible to our team leadership. What do you dislike? Nothing I dislike so far, the tool is very straightforward and has a clean interface. What business problems are you solving with the product? What benefits have you realized? Keeping ...