Five9 Reviews in June 2026: User Ratings, Pros & Cons

No other call software is better than this!

PROS & CONS What are the best aspects of this product? It is everything we want in a call software. Five9 can do everything we want a dialer to do. I just can't put into words how very pleased we are with Five9 and its rich set of features. Our call center operations are now streamlined. What aspects are problematic or could work better? Call quality gets affected when our internet slows down to 50mps. If it drops further to 40mps, instances of dropped calls rise. What specific ...

No other call software is better than this!

PROS & CONS What are the best aspects of this product? It is everything we want in a call software. Five9 can do everything we want a dialer to do. I just can't put into words how very pleased we are with Five9 and its rich set of features. Our call center operations are now streamlined. What aspects are problematic or could work better? Call quality gets affected when our internet slows down to 50mps. If it drops further to 40mps, instances of dropped calls rise. What specific ...

Needs Some Work

What do you like best? I like that the stats are live and updated frequently. In addition, I do like how you can directly transfer based on a contact directory by name or department rather than just number or extension. There are worse than good things however.... What do you dislike? My calls disappear after I get booted out all of the time (on my Mac? also, calls can tend to be slow in coming and I have an issue with changing status' where I have to do it. I cannot manually have five 9 ...

Five9 Rarely Goes Down and Is Simple to Use

What do you like best? Five9 rarely gives us any problems. When it does have a hiccup, they get it right back runninng. What do you dislike? running. Policies LOL Nothing about the software is bad. Five9 is super simple to use, and allows us to customize the call center to fit our needs. What business problems are you solving with the product? What benefits have you realized? We use it for our call center. I work at Transcom for a client called Viaset. Five9 keeps everything in order, ...

Easy platform to use

What do you like best? I used five9 in my previous job as a CCA, call center agent and then when I got promoted to Licensed Insurance Agent. I love the fact that I can log in and be paid on the hours I work, since I primarily work from home. What do you dislike? There is really nothing to dislike about five9, although I do have to constantly make sure that internet connection is up to par with using this platform. What business problems are you solving with the product? What benefits have ...

Very rich software but lacks crucial features

PROS & CONS What are the best aspects of this product? Five9 is so flexible that we can easily adapt to the ever changing needs of our clients. It also integrates with our existing CRM system and has no problems retrieving information from another partner solutions we are using. Five9 enables me to have a direct access to information and implement changes wherever I am via th Admin and supevisor consoles. What aspects are problematic or could work better? While I do love the product, I ...

My Throughts on Five9

PROS & CONS What are the best aspects of this product? Set up and implemenation is a breeze and I love how very friendly the system is once we rolled it out. We have a small call center environment and Five9 fits like a glove. The support team responds to our issues in a timely manner and follows up thgouth phone or email. While the Salesforce integration has its pain, it is working now. What aspects are problematic or could work better? I wish Five9 would work with Internet Explorer as ...

Best CRM for student loans

What do you like best? The customer service team is great. They get you set up and will take the time to answer all of your questions and integrating concerns. What do you dislike? After you are set up, the turn around time for them getting back to you will not be as fast once you were new. Anyhow, they will get back to you ASAP and answer any of your questions. Recommendations to others considering the product Great for the student loan industry. Every company that I helped set up, has ...

Five9 is an all right integration but they can definitely do better

What do you like best? Five9 did provide a good system for handling inbound and outbound calling for our support center and even allowed us a better way of handling chats. What do you dislike? I would say that the implementation was struggled at best. Our on-boarder, and this is representative of them not the company as a whole, did not seem to understand what are requirements what and what we were looking to achieve. We handled inbound support calls, not outbound sales calls. He did not ...

Very User Friendly.

What do you like best? I like that there is also an app that you can use to take calls for management, including calls from escalated customers. I also liked the access to call stats and recorded calls that were needed to improve on customer service and quality control. I also liked the fact that management was able to listen in on a call without the customer knowing and upsetting the customer What do you dislike? I did not like the emergency SOS button being accessible to all agents. ...