Five9 Reviews in June 2026: User Ratings, Pros & Cons

High Quality Products and Service

The product(s) offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support.Our experience has been very positive and we will continue to use Five9 in the future. I can highly recommend Five9.

Very good software and has moved us…

Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.

Great Cloud base source!

Five 9 has been very responsive whenever requested.

Works Great

What do you like best? I’ve used it daily for the past 3 years or more and it’s been fantastic. Anytime I’ve had even a slight issue the tech support has been great and gotten me back on track in minutes. It keeps everyone moving very nicely and very easy to operate without malfunctions. What do you dislike? I can’t think of anything I dislike about it. As long as it keeps staying on course we will continue to use Five9 as our dialing system for many years to come. Recommendations to ...

Miserable "technology"

What do you like best? Nothing This has made mine and my co workers lives miserable since they brought it onbaord. There is almost no support, and it has delivered on few of the features that were advertised. What do you dislike? They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Recommendations to others considering the product Just ...

Phone system

What do you like best? Great tool for making calls as it is user friendly. It has both the agent and supervisor account. It can download reports from production. I can even know how many time the agents were ready or logged out. What do you dislike? There were a few times that has reconnecting issues but the Internet connection were okay. What business problems are you solving with the product? What benefits have you realized? Easier to get reports

Five9 Needs Major Improvements

What do you like best? I like that when I am working on an account in Salesforce, my calls log right on the account page. I also do like that I get emails when I get a voicemail so that I can either check it that way or via the Five9 on Salesforce. What do you dislike? I dislike that sometimes Five9 will log me out or not be able to complete calls. It also does not always log calls correctly. It also always will lag when a call comes in so the majority of the time so I end up having to ...

Good features, but implementation is difficult

What do you like best? The admin VCC is very easy to customize and configure to the call center's needs. These configurations are user friends (often a toggle or picklist. The customer resources are also pretty robust. What do you dislike? We've had some issues with implementation of larger features/initiatives; support staff was difficult to work with Recommendations to others considering the product Determine what you want your call center software to do (short- and long-term, from ...

FIve9 Is Troublesome

What do you like best? I like that Five9 automatically attaches your call activity to accounts in salesforce. It is super nice for seeing what activity has occurred on accounts. What do you dislike? Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank. What business problems are you solving with the product? What ...

Five9 seems like Cisco's dull younger brother

What do you like best? Easier than dialing a phone, which is nice. What do you dislike? It seems like Five9 works about 60% of the time, but even when it is working there are still many problems. The most prevalent issue is calls not "logging" or associating when I end them. I have gotten in the habit of copying the text I've written in the call note before ending the disposition, because there is a pretty solid chance I will get a pop up saying that the call didn't end up associating. ...