Five9 Reviews in June 2025: User Ratings, Pros & Cons

Works good but has glitches frequently

What do you like best? I can cold/warm call. There are different not ready options. What do you dislike? It glitches a ton, and it takes forever for our IT team to fix Recommendations to others considering the product: It’s great for big companies! What problems are you solving with the product? What benefits have you realized? We can answer calls accordingly

Helps us perform our jobs better.

PROS & CONS What are the best aspects of this product? I really love the presentation of the dashboard--everything is where it should be. I can easily access the queue tracker to see the number of pending clients. The skin or the environment is quite pleasant to work with as well. What aspects are problematic or could work better? I don't have any major issues so far. There have been times when I've been disconnected from calls--but my internet connection is to blame for that. What ...

Very rich software but lacks crucial features

PROS & CONS What are the best aspects of this product? Five9 is so flexible that we can easily adapt to the ever changing needs of our clients. It also integrates with our existing CRM system and has no problems retrieving information from another partner solutions we are using. Five9 enables me to have a direct access to information and implement changes wherever I am via th Admin and supevisor consoles. What aspects are problematic or could work better? While I do love the product, I ...

Very good product

What do you like best? I like how easy it is to connect and make calls. What do you dislike? I dislike that it keeps disconnecting randomly and I don’t have the option to mute from the computer. Recommendations to others considering the product: At first you need time to adjust but once you’ve adjusted, it’s east to use What problems are you solving with the product? What benefits have you realized? Makes the workflow of the call center smoother and the call back feature ...

Very user-friendly.

PROS & CONS What are the best aspects of this product? Unlike other solutions of its kind, Five9 is simple. It does not require unnecessary steps--it gets the job done easily and without hassle to users. Setting it up had been a breeze too. All we needed were a pair of earphones and voila--it's easy to answer calls wherever our agents may be. We've been using this for more than a year now, and our productivity has definitely skyrocketed. This is a great tool that simplifies our work ...

It works

What do you like best? It gets the job done. Calls go in and out. Dispositioning works What do you dislike? Can be clumbsy when multiple leads are incomplete or under the same number What problems are you solving with the product? What benefits have you realized? Organization of called leases. Dispositioning is a major plus

The reports that we've generated are complete and accurate.

PROS & CONS What are the best aspects of this product? One thing that Five9 can brag about is usability and ease of use. Anyone--from both managers and agents alike--can easily manipulate its purpose for our shared goal. It allows me to oversee operations and retrieve reports to verify my observations with numbers. What aspects are problematic or could work better? There have been a couple of instances in the past where we've been forced to reboot due to a slow internet connection. ...

Very dependable service

Very dependable service, great customer support. Issues always resolved in a timely manner. Many features to meet and customize all business needs.

A Phone System that Pushes Call Centers to the Highest Heights

What do you like best? I like that five9 has many different call functions and you can adjust the setting to fit your needs. For example, if your goal is to make a very large amount of calls but dialing and voicemails take up so much time five9 will do all the dialing in the background so you can stay focused on the call. What do you dislike? Unfortunately, the software does crash often and some times gets stuck so I am not able to answer the call. In addition, when it counts my calls ...

I love everything about this!

PROS & CONS What are the best aspects of this product? Five9 makes it easy for me to track my calls--pending or otherwise. It is a catalyst to my productivity at work. Thanks to it, I no longer forget to call back customers and record important conversations. What aspects are problematic or could work better? I don't have any issues with Five9--it works great! What specific problems in your company were solved by this product? Five9 makes it easy for me to contact customers and save ...