Five9 Reviews in June 2025: User Ratings, Pros & Cons

I worked in a call center and use five. For calls

What do you like best? I like how it has automatic caller id and your own line and voicemail What do you dislike? Sometimes it has bugs and Technical errors that cause me not to hear the callers. Recommendations to others considering the product: Make sure you disposition calls What problems are you solving with the product? What benefits have you realized? If it wasn't for programs like 59 I wouldn't be able to perform my task. My while job.is thru.the phone even down to ...

Needs a few tweaks--but overall, it works great!

PROS & CONS What are the best aspects of this product? So far, everything about this solution works properly. We've been able to carry out calls without major issues. Tracking correspondences between agents and customers is quite easy to do too. What aspects are problematic or could work better? It does have its moments--sometimes it lags and other times it freezes. We use this with other call-tracking solutions, and it can't seem to keep up. This can be a bit annoying, especially if we ...

Five 9

What do you like best? I just found out that in the settings I can chose to answer a call rather than have the call drop in automatically without a moment to think and it’s been such a blessing What do you dislike? I didn’t like have the inbound callings automatically answered before I had time to think and prepare to answer the call. What problems are you solving with the product? What benefits have you realized? The ability to choose to answer a call found in the settings

Its better than evolve's Unity was, but still a lot of hassle

What do you like best? I like that its a web application and that it is easy to install and use. The agent interface is simplistic and makes a lot of sense. What do you dislike? Its a real pain to set up and build out the IVRs. We constantly have issues that requires analysts to uninstall and reinstall five9 and frequently experience outages What problems are you solving with the product? What benefits have you realized? honestly we haven't come across too many benefits. Its a ...

Perfect for a start-up team like ours.

PROS & CONS What are the best aspects of this product? Five9 is a solution that really respects the needs of their clients. Given the nature of my job, I initially required a couple of services and specific capabilities hooked into my Five9 account. The customer support had been great in assisting me set-up my account. They were also quick to install the additional functionalities that I needed. What aspects are problematic or could work better? It's a tall order to share your account ...

Great for getting through leads

What do you like best? It makes it simple to get through a bunch of prospective leads efficiently and has a bunch of features to make it efficient. What do you dislike? I wish there was more capability to have integration with other applications to make things really tailored for my needs. What problems are you solving with the product? What benefits have you realized? I am getting through calling prospects at a very fast pace and as efficiently as possible with this software.

Call center software with great support

A great solution if you need your agents to work in the office and at home. Easy to monitor agents to make sure everyone is doing what they are supposed too.Any time you have a technical issue support is there for you. Issue very rarely last more then a day. The support team keeps you updated on the issue and the progress.

Five9 makes my job a whole lot easier

What do you like best? Easy track ability of calls, able to see the length, quantity, and recall the numbers. Also able to listen to the conversations for improvement. What do you dislike? I have to cut and paste the recording into Firefox versus listening to it in Chrome. It is I have found the only draw back. Recommendations to others considering the product: It is easy to use, and is quite reliable. I love the tool myself, and love the accessibility. What problems are you ...

Great customer service

What do you like best? Any time you have an issue technical support is right there for you. They keep you informed throughout the day on the progress of your issue and its resolution. What do you dislike? there is not much I don't like. I wish the software keep the history of the call data for more then 3 months. Recommendations to others considering the product: A great call center software for at office or in home call centers What problems are you solving with the product? ...

Five9 is very user friendly.

What do you like best? ability to park calls and come back to them as needed. What do you dislike? none. I don't have any dislikes at this moment. Recommendations to others considering the product: user friendly What problems are you solving with the product? What benefits have you realized? able to help more cust.