Five9 Reviews in June 2025: User Ratings, Pros & Cons

Best Call Center Platform

What do you like best? The thorough setup and support. The great tech and explanation of all functions and how best to use all options even with a small call center. What do you dislike? It's a bit time consuming for the setup and all the training but worthwhile. Recommendations to others considering the product: They made the process of setting up our own in house call center simple, quickly like we had asked, and provided so much training that we weren't expecting. Plus our ...

Great Company All Around!

What do you like best? Five9 is extremely helpful and quick to respond to any question or request. I feel like a priority to them. What do you dislike? The VCC is a little tricky to navigate. I wish it were a little more simple and user friendly. Recommendations to others considering the product: If you make or receive a number of calls daily then this software is a great addition to your company! What problems are you solving with the product? What benefits have you ...

Great support through the implementation process. Jeremie Giray has been a pleasure to work with.

What do you like best? Still very new to the system, however implementation has been going very well. What do you dislike? Too soon to be able to identify as we're still in the implementation stages. What problems are you solving with the product? What benefits have you realized? We're looking forward to increased productivity with our team. Love the ability to use recorded calls for training purposes and self discovery moments.

The technical support and sales team…

The technical support and sales team were very helpful in getting me up and running very quickly. The easiest and best dialer on the market that I found

Fast-paced and time efficienct

What do you like best? We use it as a robo call, we are able to make thousand of calls at a time and distribute the call amount the liaisons. What do you dislike? The only part I don’t like is the waiting for the call to come. What problems are you solving with the product? What benefits have you realized? Right now, making sure that it’s detecting the leads that are open.

More like zero 9s.

What do you like best? I thought about this question over the weekend and still couldn't think of anything... What do you dislike? • Terrible admin interface - looks like it was created in the late 90s and never updated. • Salesforce data fields are all in text type so it is impossible to summarize and report on call metrics in Salesforce. • Dropped calls daily. • The only troubleshooting tips they give are to reset your cache and cookies - users need to do this multiple times ...

Five9 allows me to interact with my clients and store useful information and notes in our CRM system

What do you like best? I like that Five9 comes with what we call a "dialer" setting. It allows us to set our mode to ready and then calls through our accounts for us. The reason that I enjoy it the most is due to the fact that it places the calls on its own cadence depending on how you disposition the last call. If you disposition as a Left Voicemail for the last interaction, then Five9 knows not to call that customer again for at least the next 7 days. It's cool for the fact that it will ...

Five9 for recruiting

What do you like best? The autodialer allows to make many more calls than if we were to do it manually. It goes thru a list of calls and notifies us when someone is available. This allows for production to go up and for us to be able to reach out to more clients What do you dislike? Sometimes there can be a little delay. On more than one instance i have been put on que for a call and the person on the other line hangs up before I can say anything. What problems are you solving with ...

Easy auto-dialing integrated with Salesforce

What do you like best? It is easy to use and drastically speeds up dialing so allows me to reach more prospects more quickly and convert more sales as a result. What do you dislike? It can have errors periodically that prevent leads from coming through which can halt business so is helpful to have an alternate calling option if it is having issues. Recommendations to others considering the product: It makes calling easy so is ideal for inside sales roles where a high volume of ...

Not The Best By Any Means

What do you like best? There was nothing I can legitimately say I liked or appreciated as features within the software application itself. At the very minimum, it auto-dialed and that was what we required at the time, not sure why our company continued to use it. What do you dislike? I disliked the interface, the lack of support, and how often the software shutdown. As to the options for logging calls, there were none. There should at the very minimum be options to that suggest the ...