Five9 Reviews in June 2026: User Ratings, Pros & Cons

Reliable!

I have been using it for 7 years its been great!

System is highly reliable and very easy to use…

System is highly reliable and very easy to configure and use. We have completed several integrations with other systems and also found this to be easy to do.

Integrative Success!

What do you like best? The integrative features for salesforce are the best! What do you dislike? The support during outages/issues is sometimes lacking or delayed Recommendations to others considering the product: You wont regret the change! What problems are you solving with the product? What benefits have you realized? Being able to have files seamlessly pop for incoming and outgoing calls

Five9's has been great for us

Five9's has been great for us. We love the company. I would 100% recommend them to anyone. If you are looking for an awesome company with great customer service and good service this is the company.

Excellent customer service

Excellent customer service

New to Five9, but already impressed!

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any ...

New to Five9 and impressed so far

What do you like best? Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I can not speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the ...

Mixed Bag

Their UI is pretty decent for agents, but their administration and support is downright awful. Their ACD options leaves a lot to be desired and are behind their competitors. I think they are primarily designed as an outbound solution rather than an inbound solution. If the system works, then it's an above-average cloud solution, but if the system doesn't work, then you're in trouble. Their support staff is based overseas and doesn't understand telecom basics or even their own system. You'll ...

I was pleased with the assistance I received when setting up Five9.

What do you like best? Very detailed steps in setting it up. I am very familiar with the system now. Also, the interface and call reporting features are much better than other systems I used. What do you dislike? Implementation took quite a long time. There were multiple sessions that took place and it was very time-consuming. I would like a "done-for-you" option. Recommendations to others considering the product: None at this time, as we just went live about 2 months ago. ...

Go Live

What do you like best? Support Team . What do you dislike? As a new user; learning curve . What problems are you solving with the product? What benefits have you realized? Need for Call Center Auto Dialer System