Five9 Reviews in June 2025: User Ratings, Pros & Cons

Five9 has had amazing uptime and…

Five9 has had amazing uptime and support response in 2020!

Excellent Customer Service

What do you like best? The techs are very patient and can usually resolve my issue on the first call What do you dislike? If there is a problem with their system do they do not let clients know What problems are you solving with the product? What benefits have you realized? The move from office to home during the Covid19 pandemic has been seamless. They have helped me with reporting and working with reps outside of the norm

We've had a great experience overall.

What do you like best? Helpful TAM, easy to use and configure the admin What do you dislike? We continue to look for more functionality Recommendations to others considering the product: Make use of the TAM role - they can go a long way towards building expertise in your own organization. What problems are you solving with the product? What benefits have you realized? We were able to very quickly and easily move to a remote work situation when required from COVID. Also ...

quick responses, thorough solutions.

What do you like best? Each time there is a technical issue i cannot solve myself. The five 9 response is quick and the solutions are thoroughly worked through. What do you dislike? not much to dislike, this survey is too long What problems are you solving with the product? What benefits have you realized? same as above

Five9 is an excellent solution for call…

Five9 is an excellent solution for call center, the best part is flexibility and speed to deploy changes.

New to Five9, but already impressed!

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any ...

New to Five9 and impressed so far

What do you like best? Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I can not speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the ...

Mixed Bag

Their UI is pretty decent for agents, but their administration and support is downright awful. Their ACD options leaves a lot to be desired and are behind their competitors. I think they are primarily designed as an outbound solution rather than an inbound solution. If the system works, then it's an above-average cloud solution, but if the system doesn't work, then you're in trouble. Their support staff is based overseas and doesn't understand telecom basics or even their own system. You'll ...

I was pleased with the assistance I received when setting up Five9.

What do you like best? Very detailed steps in setting it up. I am very familiar with the system now. Also, the interface and call reporting features are much better than other systems I used. What do you dislike? Implementation took quite a long time. There were multiple sessions that took place and it was very time-consuming. I would like a "done-for-you" option. Recommendations to others considering the product: None at this time, as we just went live about 2 months ago. ...

Go Live

What do you like best? Support Team . What do you dislike? As a new user; learning curve . What problems are you solving with the product? What benefits have you realized? Need for Call Center Auto Dialer System