Exceptional customer service, simplified.
Add to compare
Five9 offers custom pricing plan
Log in Required to View Reviews
Filter results
Sort by :
Showing 121-130 out of 291
ES
Executive Sponsor in Insurance
05/29/20
Great Service
What do you like best? Automation and ease of use, help with call center operations What do you dislike? product map visibility and new feature launches What problems are you solving with the product? What benefits have you realized? None
OW
Otis W
05/28/20
Nice customer service.
What do you like best? I love how you're guided through the whole setup process. What do you dislike? The porting process is a little bit of a hassle. What problems are you solving with the product? What benefits have you realized? Providing phone services to my company and providing salesforce integration.
JD
Jefferson Dooley
05/14/20
Only as good as the last interaction
Recent challenges after an update caused significant issues.The issues were addressed, but the impact was large.I am still a believer that Five9 is the best out there and strong advocate for Five9.
AI
Administrator in Apparel & Fashion
05/08/20
Five9 For Large Call Centers with High Volume
What do you like best? Switching to Five9 has played an amazing role in the growth and efficiency of our call center. What do you dislike? There is not anything specific that I dislike, other than that our call recordings are not saved in Five9 from multiple months back, but that may just be a setting. What problems are you solving with the product? What benefits have you realized? I experience the issue that our call recordings are not saved in Five9 from multiple months back, ...
Read more
KM
Kevin Moyer
05/04/20
Five9 - a robust platform with flexibility
Five9 has a robust implementation process - organized, results-oriented, and very professional. The platform is also very robust, and customizeable. Whether you want to insource its total administration and customization, or rely on Five9 support, you have flexibility along with support!
JH
Jill Hogg
05/01/20
Easy implementation, low learning curve
Very fast implementation. 10 days faster than anticipated. Agents quickly onboarded and had very few post training questions. Highly recommend
A
Amar
05/01/20
Easy to install and super easy to…
Easy to install and super easy to support the application.
M
Margie
05/01/20
Customer service is very supportive
PROS & CONS What are the best aspects of this product? They gave us very easy to follow steps in setting it up. It is also better than the ones I've used before as it is very easy to use. What aspects are problematic or could work better? It takes longer to set everything up. You have to follow each step. There should be an option where the Five9 team does it for you. What specific problems in your company were solved by this product? Tracking campaigns is easier. We can also change ...
Read more
PM
Pablo Mena
05/01/20
Very reliable platform
Very reliable platform. Easy to use and tech support is always available.
PL
Parvaneh Lork
04/30/20
Excellent customer service
Excellent customer service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
