Five9 Reviews in June 2025: User Ratings, Pros & Cons

Five9 is your best choice

PROS & CONS What are the best aspects of this product? They are our partners. They do not treat as mere clients. Their customer service is very friendly and approachable. They are a great help to our team. What aspects are problematic or could work better? I have used Five9 for three years and I am proud to say that I have no issue with them. What specific problems in your company were solved by this product? We have a mutually beneficial relationship. They were able to provide us ...

There are better options

What do you like best? I have yet to find a feature of this software that impresses me in any way. I think that as a supervisor I can generate my own reports and view the statuses of agents in the queue. However agents cannot see how else on the team is available making breaks and things of that nature more complicated to organize. What do you dislike? This system is ok, there is only a browser application, so if an agent closes the window by mistake they are no longer able to get ...

Five9 is Great

What do you like best? Five9 is easier than any other platform I've ever used What do you dislike? Sometimes there's issues with the system Recommendations to others considering the product: Five9 is an excellent tool to use What problems are you solving with the product? What benefits have you realized? we're getting the job done using Five9

This is really great and awesome to…

This is really great and awesome to have something like this covering our backs

I am impressed with Five9

PROS & CONS What are the best aspects of this product? It has a great support team. They are very welcoming, warm, and have been the best in all aspects. They have been informative throughout the whole process. They are very much willing to answer our inquiries without any complaints. We are very thankful. The previous system we used cannot be compared to Five9. The honesty of the staff is commendable. We are very happy with our choice. We would recommend this to anyone who asks. What ...

It is an amazing platform

PROS & CONS What are the best aspects of this product? It has a simple interface that makes it easy to use. It allows our agents to communicate smoothly with our customers. What aspects are problematic or could work better? Our experience using Five9 has been spectacular. It is by far the greatest software we've used. Nothing bad to say about it. What specific problems in your company were solved by this product? Working from home, especially during this pandemic was made possible by ...

It is great for call centers

PROS & CONS What are the best aspects of this product? It improved the efficiency of our call center. What aspects are problematic or could work better? Call recordings from a few months back were not saved. But that may have been an issue with our setting. What specific problems in your company were solved by this product? It helped improve our performance as a team as it allows reporting and remote work. It has only given us great convenience so far. Are you a current user of this ...

Five9 effortlessly delivers an Amazing platform

What do you like best? The simplicity of the settings, the look and feel and also the overall placements of all elements within the application. It is user friendly, its reacts quick and allows for agents to have a stable communication experience for customer service. What do you dislike? I cannot really say I dislike anything about Five9 as the experience has been more than great and above all other phone softwares experiences I've had. Recommendations to others considering the ...

It does all the work for you

PROS & CONS What are the best aspects of this product? There's a feature where calls can be served up to agents directly. This makes our work more efficient. What aspects are problematic or could work better? The virtual call center needs an upgrade. The column settings should also be customizable as we have specific requirements. What specific problems in your company were solved by this product? We became efficient as our agents were able to maximize time with customers. Are you a ...

Are you in the stock market

Are you in the stock market? If so, what is your symbol?