Five9 Reviews in June 2025: User Ratings, Pros & Cons

Strong tools for contact centers

What do you like best? The up-time has been well above average. What do you dislike? Some of their tool need to be updated to more modern formats. However, I believe this is in process. What problems are you solving with the product? What benefits have you realized? Our outbound and inbound contacts have increased in efficiency.

Great softphone software for call routing and lead management

What do you like best? Fairly dependable service, hence the name Five9. The reporting is robust but not the easiest to figure out on your own. What do you dislike? report generation from scratch can be difficult at times. the canned reports are great but modifying them or adding charts is not very intuitive. Recommendations to others considering the product: it's a great program and can be very powerful in helping you run your business! What problems are you solving with ...

Great service usually makes up for finicky software

What do you like best? The speedy and usually effective customer service is by far the highlight of Five9 What do you dislike? There's always some slight issue that's not obvious for new people on our team - it only works on chrome, isn't compatible with some adblockers, sometimes it will stop working if all of your software isn't up to date. And the information about each of these is not clearly defined. What problems are you solving with the product? What benefits have you ...

Fantastic Service

What do you like best? Five9 provides world class support and is best in class. Very easy to manage IVR's, queues/skills, agent profiles, etc. Five9 is always looking to better themselves, specifically in the area of A.I. I love that they strive to be top in their field and always looking for new ways to improve their system and service. What do you dislike? Five9 is always looking for ways to improve and always take my feedback seriously. With that being said, there is nothing I ...

Reliable platform that allows flexibility

What do you like best? Five9's stability and voice quality is its strong suit. I also know that my job would be a lot harder without my hard working TAM. What do you dislike? We are an outbound shop that relies heavily on having real-time SF data to use in our outbound campaigns. They have a great product that allows for this but has some flaws. The answer is on the horizon we just have to be patient. Recommendations to others considering the product: Great product and take your ...

Five9 works well for us

What do you like best? The customer support is very responsive. It's a cloud based service so no infrastructure setup. Billing is month to month and licensing is per user so we can scale up and down as needed. The product is stable and has excellent reporting and data download features. It was easy to integrate with our CRM. What do you dislike? When you cancel a license you have to wait 30 days to realize the savings. What problems are you solving with the product? What benefits ...

The Best Cloud Contact Center Solution

What do you like best? flexibility, scalability, support, professional services, and ease of use What do you dislike? No ability to add a hyperlink url in the no service message of chat and no ability to send basic authentication in the header of the connector post. Recommendations to others considering the product: don't hesitate to make the switch What problems are you solving with the product? What benefits have you realized? Our Customer Support, Engagement Services, ...

Most relaible and customizable Cloud Contact center

What do you like best? At first the support received to implement Five9 at out contact center, they were really helpful. The training material is presented in a clear and objective way. What do you dislike? There are a few details that don't work the way i want for my organization, but I was informed I could contact my account manager to make the changes exclusively for our domains, so no complaints. What problems are you solving with the product? What benefits have you realized? ...

Response time to known issues!

What do you like best? The open communication between our TAM and Management. When there is an issue, He responds quickly. What do you dislike? The length of time in which some issues are fully resolved. What problems are you solving with the product? What benefits have you realized? Keeping our work from home agents software up-to-date. Without having workstations on a power scheme, It is sometimes difficult to keep the software current, It's good to know that Five9 software ...

It is the most needed tool for our business

PROS & CONS What are the best aspects of this product? It offers flexibility to work with different clients. It also offers an extensive list of APIs and integrations. Other companies can't hold a candle to the latest technology it offers. Their support team is also great at handling our inquiries and our account in general. What aspects are problematic or could work better? Securing individual inbound lines will be a great addition to this already amazing tool. The effectiveness of the ...