FIVE CRM Reviews in June 2025: User Ratings, Pros & Cons

Every step of the process with FiveCRM …

Every step of the process with FiveCRM has been a delight, from our initial demo with them when we were shopping for a new CRM, through the implementation and training process, right up to the constant support we continue to receive on a daily basis. The support team at Five respond quickly, are friendly, and really know their stuff, they can't do enough for you! The system itself is extremely user friendly and, despite it's huge range of functionality, is simple to use on all levels. As ...

Valued service supplier

We've been using FiveCRM for several years now and before finding it, we were moving from CRM to CRM every year or so due to functionality difficulty etc... We are happy to report that the ongoing development that they put into their product is brilliant. Function rich and the help desk are friendly & always available. Keep it up! The only minor critique that could be easier is the manipulation of the panels on the account screen as it can be difficult to get all of the panels on your ...

Best of breed CRM for lead generation

We migrated over to FiveCrm (previously CallPro) roughly 3 years ago. The ease of data handling has been transformative when setting up new projects. Customisation is very easy and almost limitless. Our methodology requires the presentation of data to the account manager in a single screen view - something no other CRM has managed to achieve. Click to dial and call recording is critical and FiveCRM handles this beautifully, which speeds up training and development massively. If there has ...

A Rare Breed

An excellent company with great staff. The staff are always professional, helpful and responsive. The CRM software has had a great impact on our business. The system is easy to understand, reliable and can be adapted to suit your business needs. Highly Recommend to anyone looking for a CRM package that makes a difference to business performance!!!

Excellent Customer Service

Our system was one of the most complicated systems FiveCRM (formally CallPro) had designed so there was lots of help needed. The support staff have always been excellent in going that extra mile, especially Hollie and Harriett

Fantastic Service

Our company has been using five CRM for several years and I can say that the customer service is second to none. They have on several occasions adapted their CRM to fit our needs and have a two-way conversation on any developments and adjustments. Special mention to Aidan, Hollie, Harriet and George for their constant support.

Top Dollar

Top Dollar! Jack was brilliant, his customer service is outstanding. If more firms acted like this the art of carrying out any transaction would be so much easier. Really nice team of people! Thanks ACE

Support with designing new layouts

I have recently instigated a re-design of the database layout and Harriet, Hollie & Aiden have been very helpful and patient.

First Class

We have been using FIVE CRM (formally Call Pro) since 2009. It is a valuable part of our armory, helping us to manage multiple campaigns for multiple clients. It is straightforward to configure for each campaign and all team members manage their daily workload through FIVE, ensuring no follow-ups are missed, capturing relevant data for clients and issuing customised reports. The support from the FIVE technical team has always been first class too.

Immediate productivity improvements!

A contact recommended FIVE CRM, formerly CallPro CRM – been using their full solution for just over 3 months now and have really noticed a difference. Very nice platform that effortlessly links everything from leads to the CRM to email and calling campaigns. Reporting is really strong and doesn’t take a genius to work it out – they can be scheduled and tailored to different areas of the business and management levels. To top it off the service I received is A+!