9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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Showing 81-90 out of 98
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Dusty
03/19/19
Great job
I just wanted to take a moment to tell everyone just how thrilled I am with the FieldEdge support team. And my team leader Rey is always there to help me. I can’t says enough about Rey he has went above and beyond for me and my company. To all the support people at FieldEdge I salute you for a job well done.
03/15/19
Easy peasy
What do you like best? I love that it’s so easy to use. It’s so user friendly. What do you dislike? Nothing suprisingly I like everything. No issues at all. What business problems are you solving with the product? What benefits have you realized? Efficiently dispatching techs
03/13/19
Amazing Software
What do you like best? Ease of use, how much you can do, and intergrates with quickbooks What do you dislike? Help center can be more like google. However, it does show you and answer questions Recommendations to others considering the product Making help center more like google searching key words What business problems are you solving with the product? What benefits have you realized? Scheduling on the dispatch board is 10000Xs better, keeping up with notes are amazing
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Jenn Shue
03/13/19
Best Customer Support Ever
Having used FieldEdge for almost a year now, I can easily say that the platform has grown considerably. There are consistent updates made to the program, with the suggestions for the updates coming from the users themselves. The reporting features are something that I use on a daily basis. And in the few instances where I have not been able to pull the info that I am looking for, One phone call to Robin - Our CSM and she either walks me through it or helps facilitate getting the data pulled ...
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Cody Chancellor
03/12/19
From 2011 through 2017 we used a…
From 2011 through 2017 we used a dispatching software called smart service, very antiquated yet achieved our overall purposes. We decided at the end of 2017 to increase company-wide, our technical and logistical analytics to achieve maximum gross profit. The only scary part was going live in June which is the busy time for us but with the complete company buy-in, excellent technical support and proper accountability it went off without a hitch. I am pleased to say that with our migration to ...
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M
Marti
03/11/19
Very Happy with Fieldedge.
We have been using FieldEdge Service Management Software since 2016. We couldn't be happier. The software has streamlined our operations, and has saved us time in our daily procedures. Their customer service team is always available and willing to help.I would recommend FieldEdge to any service oriented company.
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Mike Lemble
03/07/19
This review is specifically for one of…
This review is specifically for one of your implementation staff, Erica Onstad.I have been working with Erica for several weeks and she has been extremely valuable to me as service manager. I have brought many very complex situations and specific needs to her attention. She really hears and seeks thoroughly understand the situation before offering solutions. I really feel like I have an ally and a true business partner in Erica Onstad.
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Lee Toler
03/04/19
This software has more then paid for itself
This software has more then paid for itself. Between paper, ink, Tech's coming back to the office several times a day, Multiple phone calls, Customers calling that their Paper invoice is wrong. From Customers to delivery. Hands Down the best thing that has come to this business in years! On boarding made simple, All the help and info you could ask for. After on board always there for us with any question anytime! Amazing
11/21/18
Great product with awesome customer service!
What do you like best? Their customer service and having our own account manager is helping us fully utilize Field Edge. Anytime we have a question or not sure where something is in the software, we often have a solution the same day....if not in just a couple of hours. I also appreciate that they are constantly upgrading and adding new features that are being requested from customers. What do you dislike? While I love that the software is cloud based and that we can access it from ...
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11/20/18
Great for small or big business.
What do you like best? Easy scheduling, Inventory tracking, flat rate pricing, customer service. What do you dislike? Once it is entered or added there is no deleting it. Can't make bulk changes to items, only individually. Recommendations to others considering the product Fieldedge is always evolving to better itself. The on site training is top notch. What business problems are you solving with the product? What benefits have you realized? Scheduling efficiency for technicians, ...
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