FieldEdge Reviews in May 2025: User Ratings, Pros & Cons

User friendly

What do you like best? This was great for me (receptionist and our plumbers because the plumbers could use Fieldedge on their phone while I was on the computer and we could see what everyone was up to. What do you dislike? Makes you get a lot of information from customer (email, where they heard about our business which some customers didn't want to answer Recommendations to others considering the product: Make sure you watch the training videos What problems are you solving with the ...

Extraordinary item with amazing client administration!

What do you like best? Their client administration and having our very own record administrator is helping us completely use Field Edge. Whenever we have an inquiry or not certain where something is in the product, we frequently have an answer the equivalent day....if not in only a few hours. I additionally welcome that they are continually updating and including new highlights that are being mentioned from clients. What do you dislike? it's an incredible program, Honestly, I can't ...

Amazing Software.....Excellent Support.....Awesome Product

What do you like best? The friendly and helpful support staff. The "user-friendly" software. The timesaving and very helpful easily prepared reports. What do you dislike? No complaints at this time. My only complaint is that we did not make the decision of FieldEdge sooner. Recommendations to others considering the product: Great asset to your business. Dispatching and customer service are enhanced with the use of this software. Ease in preparing reports and viewing project ...

Exactly what we were looking for!

What do you like best? FieldEdge has completely changed the game for us. We are now able to dispatch more efficiently-thus increasing profit. We were using a very antiquated program, paper invoicing-lots of double entry. FieldEdge is continually updating based on it's users recommendations. Great customer service and the best support staff ever out there! What do you dislike? Can't really say there is anything I dislike about FieldEdge. I wish I had more time to fully utilize everything ...

We have tried other systems and I will…

We have tried other systems and I will have to say that Fieldedge's customer support is by far better than the other companies we tried. Anytime I contacted Erica or Kevin they got the problem taken care of in a timely manner not days usually within a couple hrs. They take the time to listen to customer needs and address them. In our industry we needed custom fields/settings and they figured out how to get us what we needed. I highly recommend them for businesses, it streamlines our ...

Can't say enough about FieldEdge and…

Can't say enough about FieldEdge and what it has changed for our company. We began looking almost two years ago to take our company to the next level and chose FieldEdge to help us get there. We are able to customize the program in so many ways to fit our business to track the things we want to. They are always updating the software based on customer recommendations! The customer service and support are hands down the best there is! You won't regret using this software!

FieldEdge has been great.

What do you like best? The dispatch board is easy to navigate for the dispatchers. Pulling reports has become easier and helps out in letting our technicians know where they are from a revenue standpoint each week. What do you dislike? The inability to delete equipment completely out of the customers account. It will mark it inactive but will still be listed on the equipment. What problems are you solving with the product? What benefits have you realized? Keeping our books in house.

Field Edge has a great support system

Field Edge has a great support system. Especially Megan Hardt. I can call or email her when I come across an issue and she is right on it. She gets back to me quickly with answers or gets me to the right person. Thank you Megan!!!

User friendly communication

What do you like best? Allowing us to dispatch work orders to our technicians in a simple manner. What do you dislike? The technicians cannot send work orders to be quoted directly to our estimator. Recommendations to others considering the product: It's very user friendly and easy to learn the many benefits of it. What problems are you solving with the product? What benefits have you realized? Effective and fast dispatching.

FieldEdge has helped us tremendously

FieldEdge has helped us tremendously. FieldEdge has a great support team to help with any of our needs. Especially our CSM - Alyson is always there to assist. The dashboard has been very helpful with reporting. FieldEdge has been a great addition to our company!