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9.2

Spot Score

FieldEdge - Field Service Management Software

FieldEdge Reviews in June 2026: User Ratings, Pros & Cons

Streamlining field service management for maximum efficiency.

4.3

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FieldEdge offers custom pricing plan

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FieldEdge Reviews & Ratings

4.3

Very Good

Based on 112 ratings & 98 reviews

Rating Distribution

Excellent

(74)

Very Good

(18)

Good

(4)

Poor

(2)

Terible

(0)

Spotsaas Editor’s POV

FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more

FieldEdge pros and cons

  • Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.

  • User-friendly interface and dashboard, making it easy to navigate and use features.

  • Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.

  • Constant improvements and updates to the software based on customer feedback, enhancing user experience.

  • Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.

  • Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.

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Showing 61-70 out of 98

A

Anonymous

05/21/19

4.5 out of 5

The Juliun Kinsey Difference

What do you like best? Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$ and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer! What do you dislike? At first, wasn't sure the company was ...

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A

Anonymous

05/21/19

4 out of 5

Lake Orion Plumbing Heating & Cooling Employee Review

What do you like best? I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security. What do you dislike? We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some ...

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A

Anonymous

05/16/19

5 out of 5

Perfect for small business

What do you like best? The customer support is always quick, efficient, and friendly! They always get you back to calm while they solve your issue, it's amazing. What do you dislike? When scrolling through multiple items, the load time can be a bit slow. Recommendations to others considering the product: FieldEdge simplifies calendars and searching within almost any item/inventory/customer list you can submit. And if you struggle with anything, the support team is there constantly to ...

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A

Anonymous

05/15/19

3.5 out of 5

Initially difficult but turning around!

What do you like best? FieldEdge has been very beneficial from a scheduling perspective and ease of use perspective. It provides a great outlook and snapshot as to how your business is doing. Megan Hardt has been amazing to work with. What do you dislike? Being in Canada a lot of the functionality still doesn't exist for us. Recommendations to others considering the product: Make sure that all of the functionality of FieldEdge is available in your country. What problems are you ...

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A

Anonymous

05/09/19

5 out of 5

Accelerate growth and improve efficiency

What do you like best? FieldEdge has transformed our service business from an inefficient organization that relied too much on paper and accepted too many mistakes to a company that is more informed, more connected, and is able to service our customers faster than ever before. What do you dislike? The only negative is accepting that FieldEdge cannot realistically provide a solution for every product request. This is the reality of any software provider, and the only alternative is ...

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A

Anonymous

05/09/19

5 out of 5

FieldEdge has made dispatching and tracking simple.

What do you like best? Having software that truly integrates with Quickbooks, and allows you to send invoices directly from the field is amazing! We are able to take payments in the field, and email the client an invoice at the time of service. My Techs have access to customer history while on site, which can help immensely in answering customer questions and concerns. This has been a great change! What do you dislike? we've run into very few problems that haven't been easily solved, with ...

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A

Anonymous

05/08/19

4.5 out of 5

Megan Hardt

What do you like best? Very willing to listen to our concerns and find solutions willing to adapt product to our specific needs Field operation is much easier than other products we have seen What do you dislike? the mis use of the term "work order" Need to have a comments section next to work orders to help identify them Navigation can be touch. Recommendations to others considering the product: Good Product with excellent support. This product is more suited for construction ...

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A

Anonymous

05/08/19

5 out of 5

Review for Ashley Moeller

What do you like best? The things i like the most are the super friendly employees as well as always being able to get in touch with someone when you have a question! What do you dislike? That you cant delete anything.. only downside Recommendations to others considering the product: DO it, once you get past the learning stage it is awesome! What problems are you solving with the product? What benefits have you realized? This program has been a life saver for dispatching and data ...

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A

Anonymous

05/08/19

5 out of 5

FieldEdge has been great in the short period of time that we have been on board

What do you like best? The best part for me is have Megan Hardt as our CSM. She gets back with me in a timely manner. She explains things that I can understand. She takes the time to walk me through things and even shows me the correct way of doing things. I can say enough about her and sure don't want to lose her as our CSM What do you dislike? I do not like the the help center as they do not try to understand what or how Gammon Corp is using FieldEdge. What problems are you solving with ...

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A

Anonymous

05/08/19

5 out of 5

Wonderful CSM

What do you like best? We have been with Field Edge since Aug of 2018. We had a rocky start to the onboarding process. It is gradually getting much better since we have gotten Megan Hardt as our customer service rep. She is wonderful. Always ready to help and show you what is needed and how to do it. What do you dislike? The onboarding process was dreadful. Especially coming from an all inclusive program that had dispatching, invoicing and accounting. That was not at all taken into ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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