9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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Showing 61-70 out of 98
05/21/19
FieldEdge is perfect for our needs and they really excel in customer service.
What do you like best? Our customer service rep Alyson Nicley is always on top of any concerns and gets us in touch with the right people when it comes down to something she can't handle herself. She is on tap when we need her and is truly all you can ask for in a customer service rep. What do you dislike? Really, the people are great, and the software is awesome. There is not much we dislike, but we feel like we need to mention the sporadic outages. There has not been an outage for a ...
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05/21/19
A Great Business Tool for Busy Companies
What do you like best? Appointment Scheduling is quick & easy. Viewing outstanding invoices are also quick & easy. What do you dislike? I would like to have the appointment screen break down a monthly viewing option for each technician. Also when scheduling an appointment it would be nice to have the 2nd screen (priority screen to be condensed into the work order notes screen (it may shorten our wait time with customers. Recommendations to others considering the product: This is a ...
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05/16/19
Perfect for small business
What do you like best? The customer support is always quick, efficient, and friendly! They always get you back to calm while they solve your issue, it's amazing. What do you dislike? When scrolling through multiple items, the load time can be a bit slow. Recommendations to others considering the product: FieldEdge simplifies calendars and searching within almost any item/inventory/customer list you can submit. And if you struggle with anything, the support team is there constantly to ...
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05/15/19
Initially difficult but turning around!
What do you like best? FieldEdge has been very beneficial from a scheduling perspective and ease of use perspective. It provides a great outlook and snapshot as to how your business is doing. Megan Hardt has been amazing to work with. What do you dislike? Being in Canada a lot of the functionality still doesn't exist for us. Recommendations to others considering the product: Make sure that all of the functionality of FieldEdge is available in your country. What problems are you ...
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05/09/19
FieldEdge has made dispatching and tracking simple.
What do you like best? Having software that truly integrates with Quickbooks, and allows you to send invoices directly from the field is amazing! We are able to take payments in the field, and email the client an invoice at the time of service. My Techs have access to customer history while on site, which can help immensely in answering customer questions and concerns. This has been a great change! What do you dislike? we've run into very few problems that haven't been easily solved, with ...
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05/09/19
Accelerate growth and improve efficiency
What do you like best? FieldEdge has transformed our service business from an inefficient organization that relied too much on paper and accepted too many mistakes to a company that is more informed, more connected, and is able to service our customers faster than ever before. What do you dislike? The only negative is accepting that FieldEdge cannot realistically provide a solution for every product request. This is the reality of any software provider, and the only alternative is ...
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05/08/19
Review for Ashley Moeller
What do you like best? The things i like the most are the super friendly employees as well as always being able to get in touch with someone when you have a question! What do you dislike? That you cant delete anything.. only downside Recommendations to others considering the product: DO it, once you get past the learning stage it is awesome! What problems are you solving with the product? What benefits have you realized? This program has been a life saver for dispatching and data ...
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05/08/19
FieldEdge has been great in the short period of time that we have been on board
What do you like best? The best part for me is have Megan Hardt as our CSM. She gets back with me in a timely manner. She explains things that I can understand. She takes the time to walk me through things and even shows me the correct way of doing things. I can say enough about her and sure don't want to lose her as our CSM What do you dislike? I do not like the the help center as they do not try to understand what or how Gammon Corp is using FieldEdge. What problems are you solving with ...
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05/08/19
Wonderful CSM
What do you like best? We have been with Field Edge since Aug of 2018. We had a rocky start to the onboarding process. It is gradually getting much better since we have gotten Megan Hardt as our customer service rep. She is wonderful. Always ready to help and show you what is needed and how to do it. What do you dislike? The onboarding process was dreadful. Especially coming from an all inclusive program that had dispatching, invoicing and accounting. That was not at all taken into ...
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05/08/19
Megan Hardt
What do you like best? Very willing to listen to our concerns and find solutions willing to adapt product to our specific needs Field operation is much easier than other products we have seen What do you dislike? the mis use of the term "work order" Need to have a comments section next to work orders to help identify them Navigation can be touch. Recommendations to others considering the product: Good Product with excellent support. This product is more suited for construction ...
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