FieldEdge Reviews in June 2026: User Ratings, Pros & Cons

Learning new ways to operate dispatch

What do you like best? I enjoy the streamlined view of our dispatch board. It is clear and concise. What do you dislike? The manner in which multiple technicians on the same work order are handled within the program can be a challenge. Recommendations to others considering the product: Be sure to look at all aspects of the system and how it will work for your specific operating procedures. Set up and integration of your old system's information is crucial. What problems are you solving ...

Contractor Dispatch Program

What do you like best? Full service contractor dispatch program for office and field usage What do you dislike? Cloud based technology hinders service in places with no cell coverage What problems are you solving with the product? What benefits have you realized? We have utilized FieldEdge to have real time updates with both our office works and field technicians cutting down on phone calls and lag time

Appreciate the response times and training!

What do you like best? I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the ...

FieldEdge

What do you like best? For us, the functionality of FieldEdge to decent and contains enough features to be considered useful. What do you dislike? The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak! Recommendations to others ...

So happy that we moved to the cloud.

What do you like best? It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am. One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. ...

Recommend Seminar for Success

What do you like best? Great workshop where professionals from similar disciplines can come together in order to maximize profitability with a workshop containing a well timed mixture of lecture, discussion, and examples. What do you dislike? Seminar is a two day event, and while very worthwhile, is a tad pricey and involves an overnight hotel stay What problems are you solving with the product? What benefits have you realized? I would recommend this seminar to all FieldEdge ...

Game Changer

What do you like best? Money! Safes this company A Lot of Money. No more waste, no paper, ink, toner waste. Time, Saves so much time and we all know Time is Money. What do you dislike? Nothing now. in the beginning we had a few glitches, because we were all just working the system our way. make Sure your training is done in groups, and don't have anyone using it until they are trained. Recommendations to others considering the product: Ask a lot of questions, Learn to use the amazing ...

Operations Manager

What do you like best? With FieldEdge everything is now in one place. We can see our tech's as they move through the day, see in real-time what calls they have completed and what has been paid. I love that FieldEdge is constantly updating to meet the needs of customers. What do you dislike? Seems to be a lot of glitches and it's to many steps to schedule a customer, it adds to a customers hold time as we schedule the customer before them. I also hate the fact that I can't change a ...

A Great Business Tool for Busy Companies

What do you like best? Appointment Scheduling is quick & easy. Viewing outstanding invoices are also quick & easy. What do you dislike? I would like to have the appointment screen break down a monthly viewing option for each technician. Also when scheduling an appointment it would be nice to have the 2nd screen (priority screen to be condensed into the work order notes screen (it may shorten our wait time with customers. Recommendations to others considering the product: This is a ...

FieldEdge is perfect for our needs and they really excel in customer service.

What do you like best? Our customer service rep Alyson Nicley is always on top of any concerns and gets us in touch with the right people when it comes down to something she can't handle herself. She is on tap when we need her and is truly all you can ask for in a customer service rep. What do you dislike? Really, the people are great, and the software is awesome. There is not much we dislike, but we feel like we need to mention the sporadic outages. There has not been an outage for a ...