9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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Showing 91-98 out of 98
11/13/18
Impact on our business
What do you like best? Fieldedge has had a positive impact on our business overall What do you dislike? Old people have struggles with the technology Recommendations to others considering the product Yes What business problems are you solving with the product? What benefits have you realized? For the technicians it is easy to find items and they can even see the picture of the items
10/29/18
Field edge has simplified our scheduling
What do you like best? I like the dispatching best. It is simple and clear. Another feature that has saved time and energy is the agreement reminders for customers What do you dislike? I do not like that the create work order option on the dispatch board does not show the one click scheduling for their agreement. This would be helpful to quickly tell a customer on the phone that they are due. Recommendations to others considering the product My recommendation is to really clean up files ...
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09/26/18
Great customer service and software
What do you like best? I love the phone call integration and easy to use scheduling and dispatching. The entire interface is easy to use and the instant quickbooks syncing is a MUST HAVE! The customer service is great as well. For a feature packed office management service, FieldEdge really can't be beat. What do you dislike? This service is a little pricey, but you really do get what you pay for. Recommendations to others considering the product Don't let the price shock scare you ...
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09/14/18
Great concept when it works
What do you like best? The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items. Techs can add pictures from the field and attach it to the customer's profile. Incoming calls, we can see the existing customer information before we answer the call. What do you dislike? VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task. Software updates When ...
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07/06/18
It's ok but It doesn't work with Quickbooks
What do you like best? Easy to navigate, everything is clearly labeled. What do you dislike? It doesn't "talk" to Quickbooks for payments. Recommendations to others considering the product It will not "talk" to Quickbooks What business problems are you solving with the product? What benefits have you realized? Dispatching, technicians being able to see instantly what we have added to their board
04/25/18
Great program, very easy to use!
What do you like best? The navigation between different category screens is very easy, very simple. You can open multiple pages and toggle between tabs. What do you dislike? Sometimes the program will freeze which then I have to close and reopen the program and fill out the form again. Recommendations to others considering the product Very easy for new employees/beginners to start off with, is not a very confusing program and very easy to navigate. What business problems are you solving ...
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02/21/17
Reliable dispatching and CRM application with outstanding customer support
What do you like best? Customer support at Desco is the best I've ever experienced. Everyone I've chatted with or spoke too have all been cheerful, willing to help in any way they can. What do you dislike? Application does have an updated feel, but it's built like a rock. It can be a little overwhelming because the application has a field to tracking everything possible. We stuck to what we actually need to use. Recommendations to others considering the product Desco has launched their ...
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05/31/16
helps our business grow
What do you like best? it is a great data base for our customers, and it links well with quickbooks What do you dislike? it is not simplified. it is hard to learn a lot of its functions. I believe we have missed opportunities because of it complexity Recommendations to others considering the product I would recommend this product to other service companies, it is a great data base and it is perfect for quick books accounting What business problems are you solving with the product? What ...
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