FaultFixers Reviews in August 2026: User Ratings, Pros & Cons

Simple Reporting improves reporting

Our customer needed a way to manage 3 campuses and to have faults reported simply.A quick scan of a qr code, loads the campus, select the room and a report is easily reported with a picture if needed.It has helped the site team manage and prioritise repairs.

Our team has been using Faultfixers…

Our team has been using Faultfixers for some months now and it has significantly improved our customer support operations. The reporting tools provide clear insights into performance metrics, helping us identify areas for improvement. Highly recommended for teams looking for a reliable and scalable solution.

staff always friendly and ready to…

staff always friendly and ready to assist. Faultfixer is an amazing app to keep track of jobs within our care homes. Our maintenance guys also find this so easy to use and to upload pictures of the jobMessaging the faultfixer team is so easy, the wait time could be slightly improved especially if wanting info straight away, but they always get back to you within 24hours and again staff very helpful

Excellent Customer Service

Faultfixers customer service is excellent. Any questions I have, no matter how big or small, they get back to me almost instantly

perfect experience

The software is simple to use for both reporting and from the engineers side.technical support is second to none fast response and you can talk to a human!

Staff members have been very helpful

Staff members have been very helpful, and FaultFixers has been a great tool for us so far. We are not yet using it fully for our planned preventative maintenance (PPM), but there are plans to implement this in the near future. It would be beneficial to have more analytical features, such as the ability to filter tickets by categories like type of damage or “nice-to-have” requests. We understand that the development team is currently working on these enhancements.

Very helpful support team

Faultfixers help team (particularly Doug) are always incredibly helpful with any issue I have and always do their best to solve problems promptly. They take time to understand exactly what the issue is in your context and provide good explanations. Screenshots and guides to processes are helpful too.

My experience as a FaultFixers customer

I have always found faultfixers to be very responsive and helpful if I am having any problems. They are also happy to accommodate ideas for adding things to the system.

This is by far the best job logging…

This is by far the best job logging system out of the three I have used. It has obviously been designed by people who have had experience in the maintenance business. Also it is handy to be able to leave feedback with things that can be added to improve the system.

There's always a quick turnaround to…

There's always a quick turnaround to resolve issues with the Faultfixers Team software. Very helpful