Fattmerchant Reviews in June 2025: User Ratings, Pros & Cons

very poor communication with me the…

very poor communication with me the client.

Quick help and solved our problem.

Date of experience: May 30, 2024

Quick reply

Quick reply, kind, helpful and patient employee.

Professionalism & Great Communicaion Skills

Katherine listened, suggested process & emailed the forms needed & provided additional information.

Excellent customer service

Eric handled my issue quickly and professionally. He stayed on it until it was resolved and kept me informed through the process.

The Rep was great

The Rep was great. No reflection on her. You ghave a problematic system that I'm considering discontinuing. The sys solely relies on 1 phone number, mine, and when I'm not there my team members cannot do a 2 factor authentification. I switched the emails addresses so they can sign on directly and recieve the 2 factor authentification. When the team member adds his address and which password do we use for each team member? The one in place does not work. Please advise and thank you.

quick response

quick response, user friendly interface

SARA was AMAZING !!

I have no words with how amazing SARA was!! she help me with all my questions and guided me on the right direction to getting other assistance with my questions. She was terrific. It made it all smooth and easy to communicate. We are pretty busy here is the office and sometimes there is no time to be going back and forward with this. But Sara was able to help and went above and beyond to inform me with it all. We were able to fix the issue with her help and now are now getting our other ...

Finally someone who knows what support means!

After several calls and support tickets, I was finally contacted by Austin Calvert and problem solved within a couple hours. (I waited 4 days for resolution from the get-go!). Austin was incredible and definitely an asset to Stax. He answered all of my questions, got our ACH back up and running all within a couple of hours.

Victor Silva was amazing

Victor Silva was amazing. It took several days to resolve an issue originating with a different vendor. Victor stayed on the issue with multiple vendors and made sure the problem was solved. He provided frequent updates knowing this was urgent and went through great lengths.