Exterro Reviews in September 2026: User Ratings, Pros & Cons

Exterro Review

What do you like best? Ease of use, platform set up, awesome staff What do you dislike? No keyboard shortcuts, review module needs work What business problems are you solving with the product? What benefits have you realized? Legal hold and collection issues

Exterro Fusion brings e-discovery in-house

What do you like best? The ability to perform all e-discovery tasks in-house What do you dislike? Over-collection of emails due to images in the signature block. Recommendations to others considering the product Be sure to have a cross-functional team that includes attorneys and paralegals as well as your IT department when vetting Exterro or similar products. What business problems are you solving with the product? What benefits have you realized? The ability to assess cases earlier in ...

Extremely pleased with Exterro application and support team

What do you like best? The interface is extremely user friendly, the support is knowledgeable and professional and the tool offers all of the features and functionality that I need to manage my e-discovery program. What do you dislike? I haven't found anything that I dislike yet. What business problems are you solving with the product? What benefits have you realized? It gives me everything that I need to manage my ediscovery program including legal hold, collections, early data ...

Recommendation for Exterro Legal Hold Tool

What do you like best? I like the User Interface and functionality. The ability to maintain all legal hold related communication in one location. What do you dislike? I hoped for better reporting capabilities. Recommendations to others considering the product request that their support for the product be detailed. What business problems are you solving with the product? What benefits have you realized? We are solving risk issues related to preservation of data. The benefits of the ...

Exterro: Legal hold management

What do you like best? The reporting feature is great - love that you can customize a report and receive them automatically on a set schedule. ECMs is a valuable feature as well. What do you dislike? It would be nice to have a search feature to find particular legal holds given certain keywords. What business problems are you solving with the product? What benefits have you realized? We need more automation as far as custodians receiving required action notifications. ECMs have helped ...

GDLS Integration of Exterro with ELM-TyMetrix

What do you like best? I was strongly impressed by the team response when issues arose. The integration works which was primary in leveraging existing ELM-TyMetrix database. What do you dislike? Timeline that we felt we needed to push. Of significance was the referenced "partnership" with ELM-TyMetrix which was not as seamless as initially believed. Bottom line? A great result for GDLS. Recommendations to others considering the product Project Mgr. and experienced team assigned at the ...

I have been a user for years and have seen the evolution of the product to meet customer needs.

What do you like best? The legal hold and EDDM tools are very powerful and allow for customers to utilize their unique business processes in the tools. Both tools seem to offer more functinality that competitor products. What do you dislike? The software is often very buggy, and there are a number of techinical glitches that prevent the product from working as designed. That being said, the Exterro team actively addresses these issues to get them resolved. What business problems are you ...

Way more than Legal Hold

What do you like best? Modular approach - Exterro offers an end to end solution, but allows clients to purchase it on an a-la-carte basis. If you want less than end to end, you can get it, and modules function well individually. If you want to grow your footprint, new modules are easily integrated. What do you dislike? If you significantly customize the software for your organization's needs, version upgrades can be more arduous than perhaps necessary. However, this should be less of an ...

The Exterro Experience -- Legal Holds

What do you like best? I love having everything at my fingertips. I particularly like having the ability to customize templates for our Legal Holds, Notifications when an employee's status has changes, the ability to design standard questions to ask potential custodians. I really love that custodians can ask questions to the legal team and they questions/answers are tracked. What do you dislike? I find that when I want to find out how a custodian answered the questionnaire, it is a bit ...

Review of Exterro Legal Hold Platform

What do you like best? The people at Exterro are knowledgeable in the eDiscovery space, are easy going, friendly and extremely helpful and resourceful. What do you dislike? They have too much turn-over with their employees. Over the years we have had too many project managers and customer reps to count. I like consistency, especially with software support. Recommendations to others considering the product I would highly recommend the Fusion Legal Hold software. The tools is user ...