eVoice Reviews in September 2026: User Ratings, Pros & Cons

Poor customer service

Poor customer service. Phone calls to device sad.i am on the phone waiting for for an response for 40 minutes or more. Follow up from this company poor response I wanted to speak to am individual not a chat box ot see FAQ s.Also, I'm being double billed.i would not refer anyone yo this company. Good Customer service is what sells the company..

HORRIBLE CUSTOMER SERVICE

I have been an eVoice customer for years and they have always had good customer service, but now there customer service is non-existent. I call them and sit on hold for an hour at a time and no one answers. I opened up a repair ticket and they are ignored.My advice to anyone that is think about using eVoice is DON'T,UPDATED 02-12-2025We have beed expreiencing higher than normal hold times. Our support team is working to have all of our customer concernes addressed.MY REPLY. This is nothing ...

5 Years using Evoice

I use evoice for my small hotel. I've been using them for 5 or 6 years. I'll say overall it does what I need it to do. I have 2 lines through them and I can set up call routing, forward to different numbers, phone tree, etc.It does take a bit of tinkering sometimes to get things set up, but I've typically had very helpful support people over the years.A lot of people are complaining about billing issues or terrible support people. That hasn't been my experience at all.I give them 3 stars ...

Bad product and double billing

Tried to signup on 01/06/2025 and had error with with payment card type. Called Evoice and sales set me up. After spending hours going through evoice and finding out its not an effective solution for my business I cancelled service on the 01/07/2025. Got my bank statement and evoice doubled billed me. Contacted support and ask for a refund and received no response. Evoice is another company quick to charge and slow to respond to refund cancellation request and double billing fix.Update ...

"Great for clients"

What do you like best about eVoice? It's a fantastic program for political campaigns or coalition clients that work remotely and/or need a number they can use publicly. Pretty easy interface to use, the mobile app is great. What do you dislike about eVoice? It's more steps than it should be to record a message. I should be able to call into my number and/or account and be prompted to record a message just like we do for our personal voicemails. It seems a little outdated to have to record a ...

"This is an Overpriced service with horrible interface from 1995"

What do you like best about eVoice? They still have hard to get (like 917 NYC) phone numbers available What do you dislike about eVoice? They charge a fortune for a very average service. It looks as if they built their website in the 90s and have never updated. There are MANY better services out there for less than half the price What problems is eVoice solving and how is that benefiting you? I needed a separate number for the driveway gate of my building that would ring on all my phones. ...

"eVoice "A Virtual Phone Solution""

What do you like best about eVoice? eVoice offers its customers a better way to connect.It reduces the cost usually spent for repairs,extra wiring, maintenance,long distance calls.eVoice helps to save your business money. What do you dislike about eVoice? A good software to use as it has lot of features and customisation options available. For my point of view I do not have any problem . What problems is eVoice solving and how is that benefiting you? Very low pricing Suitable both for ...

Very patient and professional

I have to say I was very impressed by this gentleman gerome He was very patient and professional. I wish there was a lot more people like this in the customer care world...

I've dealt with Fiona at Customer Support

I've dealt with Fiona at Customer Support, and even though I was at the incorrect place - even the incorrect company! - she went out of her way to assist me, and her suggestions eventually lead me to the correct company. She was really amazing. She's an absolute asset to your company. Thank you very much. It is highly appreciated! Jackie Winkens, South Africa

0 would be a more accurate depiction

0 would be a more accurate depiction. Please be aware that this company has claimed their site and thus, it’s reviews publicized. They outsource most customer service support and will not cancel your subscription: no matter how many times you click cancel, chat or call!!! They fraudulently charge inflated billing for services never accessed, usable or subscribed by the consumer. Be very LEARY and read their agreement. They issue no guarantee that the services paid for are able or actually ...