Evergage Reviews in May 2025: User Ratings, Pros & Cons

Professional services amaizing

What do you like best? always available, ready to find solution with the customer What do you dislike? nothing so far even after 1 year relationship What problems are you solving with the product? What benefits have you realized? Use personalization engine through omnichannels

Excellent program and service.

What do you like best? Evergage really helped us with seeing what our customers were interested in and then sending them content and advertising that they were actually interested in. What do you dislike? Some of the setup can be a bit technical and in some instances you may need the help of your IT team. What problems are you solving with the product? What benefits have you realized? The ability go show out customers content that they want.

Great tool with built in DMP

What do you like best? Evergage was very lightweight to set up and use. What do you dislike? There were some pains at first with screen flicker. Because of new cookie policies, we had to find a work around. The support team was a huge help What problems are you solving with the product? What benefits have you realized? We have rolled out many A/B tests

Knowledgeable Support / Email Program Seems to Be In Early Stages

What do you like best? Support seems to be knowledge and helpful when I ask questions about the product. Additionally, when submitting a support ticket the responses I receive are prompt and thorough. What do you dislike? The user interface isn't very intuitive at all, unfortunately. There have been many times where certain things work in one area but not in another (i.e. the date parameters in the top right corner of the platform applying to data). Additionally, it feels like the ...

Personalization at its best

What do you like best? What I like best about Evergage is their customer service. They are always available when we need them. What do you dislike? It can be a little intimidating to use at times but the more I use it, the more comfortable I am with it. What problems are you solving with the product? What benefits have you realized? We are able to personalize areas of our website to better serve our students.

Easily customize your visitors experience

What do you like best? I like how you have so many possibilities to customize your website for a vast variety of different potential customers. You can find what works best for you and Evergage will help you through the process as well. What do you dislike? Not much to dislike, but the hardest part is figuring out what you want to do for your organizations needs. There are so many customizable options that you have to play with to find what works best. What problems are you solving ...

Not the right solution for us

What do you like best? Lots of great tools to increase conversion What do you dislike? Not enough support or services to optimize campaigns/tools. Too expensive for what we were getting. They bought out our previous provider and in that process we lost the "management" part of the service. When we asked for it, we were asked to pay substantially more for a service that wasn't covering the expense to begin with. What problems are you solving with the product? What benefits have you ...

Very powerful platform

What do you like best? How flexible it's to interact with the UI What do you dislike? Interface within the dashboard could use some improvements Recommendations to others considering the product: Best in the industry as far as visual editor What problems are you solving with the product? What benefits have you realized? Mainly conversion optimization. Personalization, AB testing and be able to test new features before going through development through our technical team.

Great platform, great support team

What do you like best? Our customer success representative is the best. She's available at all hours and continuously helps us improve our usage of their software. Their usability is top notch and mostly easy for a business guy like me to learn. What do you dislike? Their visual editor has a lot of room for improvement. It's buggy and crashes quite frequently. Luckily, they have a more hands on editor that requires a little knowledge around coding. I've been able to learn and quickly ...

Personalization for the win

What do you like best? It is easy to use for our entire digital and marketing team without having to summon IT for support. We're able to create experience for new users, returning users and dive into more specific groups from there. Cloning and setting up and experience is very easy once you've created some initial templates. Evergage's support team is also always ready to help if we have questions. What do you dislike? Now that our Marketing Managers see how well things our performing, ...