Evergage Reviews in June 2026: User Ratings, Pros & Cons

Evergage: a use-case for a robust web application

What do you like best? We use Evergage mainly for in-app marketing campaigns and engagement tracking. In particular, I built a rather unique task list using an Evergage that functions as our initial onboarding process for our low-touch customers that has been very successful. What do you dislike? There are times when the overall engagement score for our web application users seems to vary without an apparent reason why. The total number of actions and active users will increase, but the ...

Great personalization with Evergage!

What do you like best? Evergage allows very granular segmentation and personalization for optimal user experience. The capabilities of implementing Evergage across our website have been endless. There is a wealth of segmentation strategies with rules based on anything from user behavior to geolocation. If you can imagine building a segment, you can do it with Evergage. This tool empowers all types of users to create awesome campaigns. What do you dislike? There is a bit of a learning ...

Super helpful but hard to use

What do you like best? I like being able to directly message my customers in their account. Instead of having to reach out to them via email I can just put a message up in their account and have them either 1. get the information I need to share or 2. have them sign up to participate in a variety of testing activities. I also like that I can give my customers messages when they most need to see them. If I was just emailing them they would be getting information out of context, Evergage ...

Review from Komfo

What do you like best? Being able to see how our customers use of system (logins, actions etc and being able to make in-app messages to promote new features, events, system breakdowns etc. What do you dislike? Unstable sometimes. I have issues with the salesforce integration that doesn't sync correct. What business problems are you solving with the product? What benefits have you realized? Churn prevention, increase engagement

Helpful support team but hard to analyze results

What do you like best? Support team is usually very responsive. What do you dislike? - Difficult to pull reports by specific dates - system constantly defaults to its own dates and data gets screwed up. - Confidence % is so often very low. Recommendations to others considering the product reporting is clunky across all campaigns but if you can get help from the support team, they will get you sorted out. a good value overall. What business problems are you solving with the product? ...

Great tool in theorty, but hard to make it work with marketing automation

What do you like best? I love the IDEA of Evergage. And there is so much I'd like to try out and test. We implemented an opt-in pop-up on our blog and increased our newsletter sign-ups tremendously. Our product team is using it on the product side to much success, but we have struggled to get this going on the Marketing side. What do you dislike? We were told that it "easily integrates with Marketo (our marketing automation platform. This was not the case for us. It took 3 meetings, ...

A User Friendly Personalization Platform

What do you like best? The level of specificity in how both user segments and campaigns are created is very deep. If I wanted to display content only to people who work at Ben & Jerry's within the state of Vermont and who have also never visited my website and are coming to my site via a search engine, I could do it, and fairly easily. The setup of campaigns is also very user friendly. There is a WYSIWYG component to it, which seems to work well, and then you can modify the direct source ...

SVP Revenue Operations & Ad Products

What do you like best? We've had great customer service. I like the flexibility of the Evergage team and willingness to adopt the product for our business needs. We started using the product for one of the e-commerce sides of our business and seen a good lift from the product. Need to be able to push further, but are resource constrained on our side. Hoping to rectify that soon. What do you dislike? System can be challenging to learn and have restrictions around how and where we can ...

Increased Our Site Wide Conversion Rate

What do you like best? The granular targeting, a/b testing, and the way messages can be customized by user so many different user behavior without needing to code What do you dislike? Reliance on a browser specific addon is a drawback. So is the fact that you can't yet create segments out of other segments. Recommendations to others considering the product This is a great product, but will require some dedication to get the desired ROI. It's not a hands-off tool. You should aim to ...

great for personalizing commerce experiences

What do you like best? I've been using evergage for almost 2 years now and have been very happy with how they've accelerated our ability to personalize site experiences for our customers. The results are strong and working with the Evergage team has been easy as well. What do you dislike? I would like it to be more self-serve so that non developers could implement tests more easily. What business problems are you solving with the product? What benefits have you realized? real-time site ...