Evergage Reviews in May 2025: User Ratings, Pros & Cons

Very useful, powerful, must have tool

What do you like best? The people behind the app. Always super nice, and willing to help. I am also very pleased with the ease of use and alerting. Ease of use is important, because we have various teams using Evergage. With it being easy to onboard, our staff is able to get the most out of the data quickly. Alerting is another very useful feature. For example, we setup alerts when customer usage drops. Not just all customers, but each customer specifically. This in turn allows our ...

Evergage: a use-case for a robust web application

What do you like best? We use Evergage mainly for in-app marketing campaigns and engagement tracking. In particular, I built a rather unique task list using an Evergage that functions as our initial onboarding process for our low-touch customers that has been very successful. What do you dislike? There are times when the overall engagement score for our web application users seems to vary without an apparent reason why. The total number of actions and active users will increase, but the ...

Super helpful but hard to use

What do you like best? I like being able to directly message my customers in their account. Instead of having to reach out to them via email I can just put a message up in their account and have them either 1. get the information I need to share or 2. have them sign up to participate in a variety of testing activities. I also like that I can give my customers messages when they most need to see them. If I was just emailing them they would be getting information out of context, Evergage ...

Review from Komfo

What do you like best? Being able to see how our customers use of system (logins, actions etc and being able to make in-app messages to promote new features, events, system breakdowns etc. What do you dislike? Unstable sometimes. I have issues with the salesforce integration that doesn't sync correct. What business problems are you solving with the product? What benefits have you realized? Churn prevention, increase engagement

Great tool in theorty, but hard to make it work with marketing automation

What do you like best? I love the IDEA of Evergage. And there is so much I'd like to try out and test. We implemented an opt-in pop-up on our blog and increased our newsletter sign-ups tremendously. Our product team is using it on the product side to much success, but we have struggled to get this going on the Marketing side. What do you dislike? We were told that it "easily integrates with Marketo (our marketing automation platform. This was not the case for us. It took 3 meetings, ...

Confusing at first but interesting and useful since

What do you like best? I like the strong communication and easy reachability of Evergage employees and their willingness to help me through problems I have What do you dislike? I dislike how you cannot selectively allow users to access databases, making it hard to have a good hierarchy of users and user roles. What business problems are you solving with the product? What benefits have you realized? Solving the problem of having two different sets of people attempting to access different ...

great for personalizing commerce experiences

What do you like best? I've been using evergage for almost 2 years now and have been very happy with how they've accelerated our ability to personalize site experiences for our customers. The results are strong and working with the Evergage team has been easy as well. What do you dislike? I would like it to be more self-serve so that non developers could implement tests more easily. What business problems are you solving with the product? What benefits have you realized? real-time site ...

A User Friendly Personalization Platform

What do you like best? The level of specificity in how both user segments and campaigns are created is very deep. If I wanted to display content only to people who work at Ben & Jerry's within the state of Vermont and who have also never visited my website and are coming to my site via a search engine, I could do it, and fairly easily. The setup of campaigns is also very user friendly. There is a WYSIWYG component to it, which seems to work well, and then you can modify the direct source ...

Helpful support team but hard to analyze results

What do you like best? Support team is usually very responsive. What do you dislike? - Difficult to pull reports by specific dates - system constantly defaults to its own dates and data gets screwed up. - Confidence % is so often very low. Recommendations to others considering the product reporting is clunky across all campaigns but if you can get help from the support team, they will get you sorted out. a good value overall. What business problems are you solving with the product? ...

Easy to work with, quick to act, forward thinking company.

What do you like best? I like that they bring ideas to the table to help enhance the work we're doing with them. What do you dislike? I dislike that I had never heard of them before. I'd like to see them market themselves more. Recommendations to others considering the product Take your time to understand the product and all that it has to offer so you can maximize your experience with them. What business problems are you solving with the product? What benefits have you realized? Our ...