EV Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Excellent product to fit our needs

What do you like best? The usability of the product................................................... What do you dislike? N/a....................................................................................................................... What problems are you solving with the product? What benefits have you realized? The need for new IT service request and service desk

EasyVista is a good company with a great tool!

What do you like best? Flexibility and adaptability to changing evironments What do you dislike? Predominant french company with slow adoption in USA Recommendations to others considering the product: If your looking for a great partner who will work with you to understand the business needs and assist with the setup and customization's at a low costs compared to other major ITSM tools then choose EasyVista What problems are you solving with the product? What benefits ...

Simple and quick

What do you like best? I implemented Easyvista applications, incident and request module, within 6 weeks. We have approx. 1400 users across North America. I also like the fact the system comes with all ITSM modules in one price package. FMX helped us install the software and they were amazing. Their staff is very knowledgeable and helped us put simple yet effective workflows in the backend. The system is very easy to administered and don't require any special programming or ...

EasyVista helped us migrate from an antiquated "Help Desk" tool to a "real" ITSM based solution.

What do you like best? Full suite of modules is included in the initial purchase of the tool. Reliable, easy to configure, web browser based, drag and drop design. Does not require any programming knowledge Their new Service Apps front end looks like a winner! Much improved and more powerful workflow tool Working with their integrator (FMX Solutions) has been a pleasure. What do you dislike? Change Management - include the ability to "clone" change requests, ...

Good ITSM Tool with Some Growing Pains

What do you like best? - Highly configurable - Support team is very responsive - Multiple tools included in base price - Low cost - High availability - Fast system, very little lag if any What do you dislike? - Interface could be more user friendly - Overly complicated to administer. A manual or reference guide for admins would be very helpful. - Many menus are not intuitive. What problems are you solving with the product? What benefits have you ...

A good experience with Easyvista

What do you like best? EV has helped us to expand following our own plan of work with a rhythm prompted by our needs. This granted us a control of the IT which is adapted to out rank of maturity while also improving in our decision making. What do you dislike? Like all the great tools, an excessive use of them always makes you find a point which does not adapt to your necessities. Talking about EV, this point would be the management of the user’s profiles, which could be improved. ...

Nice product, excellent support from the Italian branch of the company

What do you like best? The product is nice, easy to use and ITIL v3 compliant The graphical interface and some functionalities can be improved, but the easiness of the use compensate these deficiencies. I really appreciate the support and competence of the my easyvista contact in Italy, who is always capable of finding a correct solution to the problems i raise. What do you dislike? Some aspects of the graphical interface, lack of some functionalities in realtion to other ...

EasyVista - A Great Tool

What do you like best? EV has proved to be a powerful tool for our IT department, it has allowed us to automate previously manual processes around creation, routing and approval of requests. We have only scratched the surface as to what EV can do for us and we are excited to start incorporating more of its functions into our work. What do you dislike? As a Saas provided solution some of the notifications/tickets no matter what our time zone is, get defaulted or translated to their ...

Really, really awesome tool!!!

What do you like best? I really like its flexibility to address different business needs. The best part though is that EV refines our processes as you can actually visualizes what is happening when they are translating it to their workflows. FMX is really an awesome partner in implementation, they can basically make the tool dance in the palm of their hands and have an excellent customer relation. What do you dislike? I honestly don't see anything that I don't like, I'm always in ...

EasyVista helped us implement our ITSM vision

What do you like best? - Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull workflow tool - Excellent asset/cmdb management system - Easy to integrate with other tools to get asset or customer information - Everything is managed by service with a great ...