EV Service Manager Reviews in June 2026: User Ratings, Pros & Cons

EasyVista brings a powerful product with a collaborative and engaged support team.

What do you like best? The power of the product coupled with the quality of the people sets the customer up for success. The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements. What do you dislike? The out-of-the-box reporting is fairly limited. In order to truly harness the data generated with ...

EasyVista Implementation Process at Cardno

What do you like best? Web browser based, easy configuration, codeless, drag and drop design, all modules come with the product including asset management, project management, financial management. Good integration capabilities. We have been working with an EasyVista partner, FMX Solutions, and they have been great to work with during our configuration and setup. What do you dislike? Project Management could be more feature rich, interface could use a refresh, (Font, colors, ...

EasyVista Review

What do you like best? Ease of implementation - Process tasks in preparation for the project were complex, but paid great dividends in preparedness for implementation. Support - Easy Vista's Safety Net Support Transition- Post implementation support process was above average. High touch support making sure our implementation and operating needs were met. Before being transitioned to normal support, which we have found in practice to be highly responsive. Partnership - Easy Vista ...

EA a very good product for the IT governance

What do you like best? EA is a very powerful and complete tool for asset management and business process management on all IT aspects. This is an example of product for the complete IT governance What do you dislike? EV has some limitation regarding the history of the changes. In particular, it's possibile to trace the change of the different objects but not the versioning. What problems are you solving with the product? What benefits have you realized? The management of ...

EasyVista Makes Service Management Easy!

What do you like best? - Powerful codeless workflow engine - Highly adaptable platform - Contextual search for knowledge base - Excellent scalability - ITIL-compliant - Reliable cloud platform - Regular and highly useful platform updates that are easy to implement - ServiceApps appears to be an excellent update bringing an even higher level of function and usability to the platform What do you dislike? - Interface is a little outdated - Complex ...

EasyVista is truely easy!!

What do you like best? Easy to configure and very reliable. Very customizable to our needs and does not require programming knowledge (maybe a little SQL, but not necessary). Easy to integrate with other tools. What do you dislike? I do not like the profile management and how it requires going through numerous menus and sections. Recommendations to others considering the product: Ask EasyVista to get you in contact with an existing customer so that you can ask all the ...

This supplier has become in every way a coworker

What do you like best? By the supplier , the availability and the concern in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests, What do you dislike? The necessary changes ( the problem is not the supplier ) took some time to be performed. Recommendations to others considering the product: Experience is the best option to feel the EV . Use and abuse . Try as a mini ...

Flexibility, automation and rapid implementation

What do you like best? We have been an EasyVista partner for 6+ years because first and foremost the software meets our customers needs and expectations in many ways: - Fully integrated ITSM--ITAM platform with no need for third party software which makes it easy to manage after go-live - ITIL aligned for all major processes - Fast implementation (6 weeks to 4 months based on client size and processes to implement) - Easy knowledge transfer for most of our clients - ...

Fit for purpose

What do you like best? I like the graphical interface. I like also the Software as a service approach. Processes I am using are satisfactory. What do you dislike? Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed What problems are you solving with the product? What benefits have you realized? Full IT support provided with few ...

EasyVista: Partnership and relationship

What do you like best? EasyVista is an user-friendly, intuitive and adaptable product, which has let us deploy a solution based on ISO 20000 easily in a short period of time. Besides, EasyVista has a great partnership and relationship with us, which helps to make the best of the product. What do you dislike? Sometimes, EasyVista launchs versions with new features which are not tested enough: Project module is an example of it. Recommendations to others considering the ...