EV Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Good and usefull product.

What do you like best? Covers all the functionalities we nedd in order to support our daily activities What do you dislike? Some lack in document oganisation inside a process. What problems are you solving with the product? What benefits have you realized? Our goal is to use Easyvista to organize and support our IT department. This goal is achived. Now we are steping for advanced features.

A Very Flexible and versatile codeless software.

What do you like best? Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance. Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier. What do you dislike? The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to ...

Versatility, integration, security, everything should require an ITSM tool

What do you like best? What I like about EasyVista is that for the tool to work, it has had to define a clear process, it is obvious that is designed to support ITIL-based processes, but it is so versatile it can be used for any other process that supports the customer's business, because it allows the definition of workflows that are the core of its operation. What do you dislike? Perhaps what I like least is that the navigation menus are unintuitive, in the sense that it does not ...

Improving our ITIL processes with one dashboard

What do you like best? To have one portal to centralize incidents, requests, changes, CMDB... What do you dislike? The reporting module is complete but basic, so not allow you to perform more complex reports. Recommendations to others considering the product: I think Easyvista could be a good software to start having an IT portal and to imlement ITIL processes What problems are you solving with the product? What benefits have you realized? in general, we have 2 main ...

Easyvista power

What do you like best? the easy way to congifure, implement new flows and of course is very easy to use for users What do you dislike? Easyvista is not the best CMDB tool and is complex implement and use the CMDB module. What problems are you solving with the product? What benefits have you realized? We are using easyvista for IS/IT services maintenance and Real State services maintenance. It´s critical for our business manage the incidents/request for this areas ...

Francisco Escobar's review

What do you like best? Workflow configuration and parametrization (easy to develop) Flexible categorization of the configuration items Views and filters configuration (easy to design) Continuos improvement reports What do you dislike? Search engine for employee (not allways works accurate) No multi profile by users On project module, an user can not assign more than one task at the same time One SLA process measure available for incidents and request; if we ...

Implementing ISO 20000-1 and ISO 27001 with EasyVista support.

What do you like best? We are very happy with its graphical interface for CMDB. It's very intuitive and fast. What do you dislike? It is not very fast to register new user in the application. It's thinking for corporate use and we're using it for internet general user. What problems are you solving with the product? What benefits have you realized? We need EasyVista for managing our implementation of ISO 20000-1 and 27001. We are very proud to put our KPIs in a same place. ...

EasyVista is one of the best ITSSM product for customer experience

What do you like best? 1 - Workflow engine It is very easy to design workflow by using drag & drop. Each step can be configured and linked with input conditions. You can add different type of actions : Email, Condition, Query, and some more specifics. 2 - EasyVista Service AppStore It is very easy to build business centric User portal by consumerize business service through the service catalog. 2 - Service Catalog Service catalog entry centralized SLA, default support ...

Easy Vista

What do you like best? I do Admistration Easy to work with, customization is never a problem the answer is always Yes if not its a feature What do you dislike? lack of central naming for fields lack of central messaging we had to build our own Recommendations to others considering the product: Good Product Good Support Ease of Use should I say more I'm sold What problems are you solving with the product? What benefits have you realized? ...

I love EasyVista, it's very customizable and easy to use.

What do you like best? - Very customizable - Very easy to use - Web base software that mean we can use on almost all Platform. - The structure of the database is very easy to understand - IT process can be documented in a workflow, we dont need to know by hearth how the process work - If config well, we can use this product more then IT service management. What do you dislike? nothing much. since we can alway do walkaround for almost technical situation. ...